Why isn't Kies recognizing my imei?

insydney

New member
Jun 5, 2016
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kies is not recognising my imei...

on log-in to Kies it asks for Device name... then S/N which i believe to be the imei #
however it tells me my IMEI is incorrect...

i have confirmed it in several ways, dialing *#06#
and via: settings>more>about>status.. both correlate.
also by back searching the imei and confirming it's a GT-I9505

however kies won't allow me to log-in telling me it's an incorrect S/N !
it's driving me nuts

is there some secret way of inputting it ?

one further point: the about phone says its a 15 digit number, whereas calling *#06# adds a further: space/space 03 which i see in the settings section as the is this significant?
 

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