Why isn't my Galaxy S5 Mic working during calls?

[AC Question]

Galaxy S5 Mic not working during calls

I'm using a Verizon Galaxy S5 running Lollipop, version 5.0. I recently performed a factory reset because the Lollipop update was completely ruining my phone, and still is. In the past few days, my mic has been acting up. I'll call someone or they'll call me, and they can't hear me at all. Speakerphone doesn't work, and neither does a headset. The mic still works, I've tested it using voice recorder and have no problems. Sometimes it randomly works, but 95% of the time it doesn't work. I tried restarting, pulling the battery, wiping cache partition, all to no avail. It worked in safe mode, but once I reinstalled one app, it stopped working again, and didn't start working after I deleted that one app and rebooted. I've had nothing but problems with Lollipop, and now I can't even use my phone anymore. I've also disabled Google Now voice recognition, noise cancellation, and voice privacy, still no luck

 

[MaxKittens]

Re: Galaxy S5 Mic not working during calls

Try Factory Resetting it then following this guide. http://forums.androidcentral.com/ge...te-samsung-galaxy-s6-verizon.html#post4863843 . Then factory reset the phone again. If this does not work try to get phone repaired/replaced with warranty.

 

[dcarmody]

Re: Galaxy S5 Mic not working during calls

MaxKittens, I'm using an S5, not an S6, and it's up to date with Android 5.0. It pisses me off that Verizon refuses to release the 5.1.1 update, because Lollipop has completely destroyed my phone. I know the phone isn't damaged, because the mic still works, just not in the call app, and even headphones with a mic won't work. It's under warranty, but I won't get a new phone through warranty, only a refurbished one, and that'll only lead to more problems.

 

[MaxKittens]

Re: Galaxy S5 Mic not working during calls

Ok well then I dont have any more advice. I have had some great luck with refurbished as they are almost always in very good condition, and fully functioning. That is your decision otherwise Hope the problem gets fixed.