Why my e-mail account can't be complete synchronizing?

[Mohamed Metwally_1977]

Hi all
I have an issue with my business e-mail synchronizing , I have around 8000 mails in my mailbox , it's starting synchronization properly but then stop synchronizing physically even it's showing last update just now.
My e-mail since 2015 till date.
I have installed it at first time got stopped synchronizing for mails 2016 October.
Then I have removed it and installed it again, In that time after almost 5 days synchronizing reached 2018 November and stopped.
Again I removed it and installed again after a week still stopped on 2016 October.
Do any one face this issue and how it was sorted out?
Thanks..

 

[Mohamed Metwally_1977]

My business e-mail*(company mail)
I hadn't any issue before when it was installed on my last I Phone.

But now can't complete the synchronize

 

[mustang7757]

My business e-mail*(company mail)
I hadn't any issue before when it was installed on my last I Phone.

But now can't complete the synchronize

Have you checked email app settings? Or go to phone settings then accounts and check it there?

 

[Mohamed Metwally_1977]

Yes dear, the settings are done correctly and start synchronizing properly, but after some time stopping and not all mails showing.
Note: I have more than 8k mails in my email box for last 3 years...
I don't know if that related to the capacity some how despite the storage capacity is not full.
Or is there some limitations not like I phones
I had Galaxy note 3 years ago and I never face this issue with Galaxy nor I phones.

 

[mustang7757]

Yes dear, the settings are done correctly and start synchronizing properly, but after some time stopping and not all mails showing.
Note: I have more than 8k mails in my email box for last 3 years...
I don't know if that related to the capacity some how despite the storage capacity is not full.
Or is there some limitations not like I phones
I had Galaxy note 3 years ago and I never face this issue with Galaxy nor I phones.

Let me see if @b.diddy can help here

 

[Rukbat]

Have you tried setting up the email account on the phone, then just leaving it alone for a week or two? You're syncing 4 years of emails - it's going to take time (not just a few days - it depends on the email server).

 

[B. Diddy]

Welcome to Android Central! Which email app are you using?

 

[Mohamed Metwally_1977]

That's right. I agree and that what I did I have left it to synchronize but as I mentioned before it got stopped, I keep patient and watching for another couple of days.
But no improvement, I did so for 3 times over last 3 weeks.

I am using the original mail app on the mobile, same what I used on the Galaxy note and I Phone.

 

[B. Diddy]

Is there an option in the Email app to specify how far back (or how many emails) to sync? If there is no option there, then it's possible there's a built-in limit to how many emails it will sync (much like how the calendar app will typically only sync back a certain number of events in the past, even if you have many more events before that).

 

[Mohamed Metwally_1977]

Yes there is
1d
3d
1w
2w
1m
All
That happens when I select all,
What you mentioned about the limitation is make sense.
I think this is the case, despite I happy to switch from ios to android.
But actually this is a crucial point for my work and I never faced it with Galaxy nor I Phone!!!

 

[B. Diddy]

Have you tried using another email client? You can start with the Gmail app, but there are a number of other 3rd party email apps you can try, like AquaMail or Blue Mail.