Why my screen digitizer stopped working suddenly?

Stuart Leal

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Nov 19, 2014
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I was having trouble with my signal, so i decided to reboot my phone to see if the signal improved. I was working on something so i left my phone on the table a couple of minutes. When i came back my phone was asking me for the pin of the sim. I tried to enter it, but the touchscreen wasn't working. I thought maybe it was frozen or something. Then i tried to power off with the menu that comes up when you press the lock button, but again, it wasn't working. I have done soft reset, and hard reset so far, it is like factory new now, but again, touchscreen isn't working. I know the digitizer is broken and i must change it, but does someone knows what the **** happened?
 

B. Diddy

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Welcome to Android Central! Sorry to hear about this--unfortunately, sometimes tech components unexpectedly fail. Since you already did a successful factory reset and it still doesn't work, it is unlikely to be a software issue.

How old is the device? Is it still under warranty? Contact HTC if it is.
 

Kristalb93

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Nov 26, 2014
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I have a similar issue too. I'm assuming it's the digitizer. It happened suddenly. I set my phone to charge overnight, like any other night, and woke up with a strip of the screen unresponsive. I chatted with HTC reps and had a factory reset and entered safe mode along with a bunch of other crap. It turns out it isn't a bug and is most likely a hardware issue. The service I received was **** poor and not what I expected out of HTC. This isn't the only problem so I think I'll begin looking into another company.
 

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