Why won't my Galaxy S5 work after the Lollipop upgrade?

deboil

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Jul 23, 2015
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Galaxy S5 will not work after lollipop upgrade

Hi my S5 did the lollipop upgrade just over a week ago and there have been nothing but issues since. I did a full factory reset and the phone worked fine for 3 days than I powered it down as I was at a bridge game and when I turned it back on it was worse than ever. Did another factory reset and now it won't load any apps at all. It will sometimes read my SD card and at other times it won't. Short of replacing the phone does anyone have any ideas as to what is going on with this update and how did it take a phone I loved and turn it into a useless hunk of electronic junk. By the way my carrier is Verizon and they are less then helpful.....
 

ironass

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Mar 9, 2015
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Re: Galaxy S5 will not work after lollipop upgrade

Hi my S5 did the lollipop upgrade just over a week ago and there have been nothing but issues since. I did a full factory reset and the phone worked fine for 3 days than I powered it down as I was at a bridge game and when I turned it back on it was worse than ever. Did another factory reset and now it won't load any apps at all. It will sometimes read my SD card and at other times it won't. Short of replacing the phone does anyone have any ideas as to what is going on with this update and how did it take a phone I loved and turn it into a useless hunk of electronic junk. By the way my carrier is Verizon and they are less then helpful.....

Hello and welcome to Android Central deboil!

I am afraid that Verizon's, "clone", Lollipop firmware is less than satisfactory and responsible for the vast majority of complaints considering it is only 1 of 40 Galaxy S5 models by 1 carrier in 1 country. See #1.6 of 40 Galaxy S5 models - Dummies Guide

I would strongly suggest doing a FULL WIPE + FACTORY DATA RESET as per #2.3, #2.4 and #2.5 of S5 Lollipop Update Problems - Dummies Guide
 

Rukbat

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Re: Galaxy S5 will not work after lollipop upgrade

Bring it to your carrier and ask them to please fix what their update broke. It's their liability.
 

deboil

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Re: Galaxy S5 will not work after lollipop upgrade

I did the full wipe + factory data reset. That was how I got 3 days of good function but once I turned it off not even a new full wipe + factory data reset has worked. Have tried everything including removing some known trouble apps, starting up in safe mode.... it just seems like the phone has lost it's will to live.
 

deboil

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Re: Galaxy S5 will not work after lollipop upgrade

They have tried to get it running for me and gave up. They claim they have no idea why it won't work and they can't figure it out either. Sadly my 1 year warranty expired exactly one day after they forced this update on me the sly buggers. Verizon is too big to give a dang for them it's a simple you need a new phone let me show you what we have as they walk you to the display walls :(
 

ironass

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Mar 9, 2015
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Re: Galaxy S5 will not work after lollipop upgrade

I did the full wipe + factory data reset. That was how I got 3 days of good function but once I turned it off not even a new full wipe + factory data reset has worked. Have tried everything including removing some known trouble apps, starting up in safe mode.... it just seems like the phone has lost it's will to live.

If after a Full Wipe + FDR your phone was functioning normally, prior to re-installing apps, settings or installing the SD card, it would point to a problem with the apps, settings or SD card.
 

deboil

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Re: Galaxy S5 will not work after lollipop upgrade

I have a model SM-G900V which is a verizon "clone", heaven help me..... one year left on the contract too.......
 

deboil

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Re: Galaxy S5 will not work after lollipop upgrade

Put the SD card in my computer and it reads just fine. The phone worked fine with all the apps installed after my first wipe and reset this is what is so strange. If it worked once why won't it work this time with or without apps?
 

ironass

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Re: Galaxy S5 will not work after lollipop upgrade

I have a model SM-G900V which is a verizon "clone", heaven help me..... one year left on the contract too.......

It is normally at this point that I say to other S5 owners that things could be worse... you could be on Verizon! ;)

See, here.
 

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