Why won't my Google Play store work?

[luv8797]

and google play stord doesn't work.help

I can't connect to google play store.I would likd to put my phone like its right out of box..samsung m840.kernel version 3.3.0-157082.sr.infa9swda

 

[B. Diddy]

Re: and google play stord doesn't work.help

Welcome to Android Central! What happens when you try to use the Play Store? Do you get an error message? Does this occur on both wifi and mobile data?