Why wont my phone update?

[Android Central Question]

My Note 9 from AT&T has not been able to update. Whenever I prompt, it says that my software is up to date but my security patch is from July 01, 2018.

 

[mustang7757]

Att had those issues, you'll need to flash through Odin the latest firmware.

'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Your Note9 is from AT&T -- but are you currently on AT&T's network, or did you bring it to a different carrier?

 

[hunkaboof7]

I just joined, how do I now respond to specific messages?

 

[hunkaboof7]

Thanks @ B. Diddy. I am not currently on their network.

 

[B. Diddy]

That's probably why. For phones that originated from a particular carrier, you typically have to be on that carrier's network to get the official update. You could try using Smart Switch to update, but I'm not sure that works -- it may depend on the carrier.

Instructions to respond to a specific message depends on if you're using one of the apps or the forum website to view the AC forums. Which are you using?

 

[hunkaboof7]

Okay, I have tried Smart Switch, it too has said that my phone is up to date. I am using a PC, on the forum website.

 

[mustang7757]

You will need to flash to the latest firmware through Odin . Your stuck on Oreo

 

[hunkaboof7]

Yes Mustang, I am stuck on Oreo. I have the latest Odin software and I have Samsung Drivers installed but I cannot find a downloadable file for the firmware. Not really sure how to use Odin either.

 

[mustang7757]

Yes Mustang, I am stuck on Oreo. I have the latest Odin software and I have Samsung Drivers installed but I cannot find a downloadable file for the firmware. Not really sure how to use Odin either.

Odin 3.13.1
Sammobile website for your model firmware
Once you download the firmware zip extract with 7 zip , load the 4 files in corresponding slots if you use home csc it won't wipe data , if you use csc it will .

 

[hunkaboof7]

Thanks Mustang. I'm gonna check out the website. I have Winzip, will that work?

 

[hunkaboof7]

Which firmware am I to download? Do I select the code that matches my phone?

 

[mustang7757]

Thanks Mustang. I'm gonna check out the website. I have Winzip, will that work?

I'm sure it will , if not use 7zip.
Your welcome!
If you need additional help just tag my name

 

[mustang7757]

Which firmware am I to download? Do I select the code that matches my phone?

Sm-N960U and any of the carrier ones will work as there interchangeable

 

[hunkaboof7]

Sm-N960U and any of the carrier ones will work as there interchangeable

Found it. Should the information be the same as what's on my phone at the moment? It has a 2018 date.

 

[mustang7757]

Found it. Should the information be the same as what's on my phone at the moment? It has a 2018 date.

No should be different , does it say security patch ?

 

[hunkaboof7]

No should be different , does it say security patch ?

Security Patch Level 2018-07-01.

 

[mustang7757]

Security Patch Level2018-07-01.

No that same as yours ..

Here's a screenshot of what should be with November 2019securty

 

[mustang7757]

Look at the last 4 of the build number on my screen shot that's what your looking for .

I'm not sure if December out but once you install this go to software update and check

 

[hunkaboof7]

Look at the last 4 of the build number on my screen shot that's what your looking for .

I'm not sure if December out but once you install this go to software update and check

December is out, going to download that one. What's my next step?