UK Based - Mobile Service Provider: Virgin Mobile. Phone: Pixel 6a (Android 13). Internet Service Provider: Virginmedia (via cable).
Mobile signal has always been patchy at home, coming and going at random, and my previous phone (Motorola G6) did not support WiFi Calling, so I upgraded to the Pixel 6a just before Christmas. I turned the Wi-Fi Calling setting on; and I had previously checked that Virgin Mobile would support the facility on my contract.
WiFi Calling does work, but ONLY when the phone has a mobile signal. When the mobile signal is weak (much of the time) calls ARE made via WiFi Calling ("Virgin Wi-Fi Calling" is displayed top LH side of screen). But when there is no mobile signal, indicated by a triangle icon (top RH of screen), with an exclamation mark on the right edge (and "No Service" at top left), I can't make a call or send a text, and the message "Mobile network isn't available. Connect to a wireless network to make a call." is displayed. Given that I can see that am connected to my router (approx 5 metres away), this seems a particularly unhelpful message. Someone did explain that my internet connection/router also needs to be connected to the mobile network, but how would my phone know whether my router/internet was connected to a mobile network anyway? And if this were the case, what on earth is the point of Wi-Fi Calling? If my phone hasn't got a mobile signal, my router is unlikely to have one. On the plus side, calls do seem to be better quality, and I haven't had one drop out once I have made a connection via Wi-Fi Calling.
Am I missing something? I have Googled several times to try and find out what I needed to do to use Wi-Fi Calling, but all I can ascertain is that the W/Calling setting has to be on (it is), and that my mobile service provider has to support the facility (it does).
Thanks in advance.
Mobile signal has always been patchy at home, coming and going at random, and my previous phone (Motorola G6) did not support WiFi Calling, so I upgraded to the Pixel 6a just before Christmas. I turned the Wi-Fi Calling setting on; and I had previously checked that Virgin Mobile would support the facility on my contract.
WiFi Calling does work, but ONLY when the phone has a mobile signal. When the mobile signal is weak (much of the time) calls ARE made via WiFi Calling ("Virgin Wi-Fi Calling" is displayed top LH side of screen). But when there is no mobile signal, indicated by a triangle icon (top RH of screen), with an exclamation mark on the right edge (and "No Service" at top left), I can't make a call or send a text, and the message "Mobile network isn't available. Connect to a wireless network to make a call." is displayed. Given that I can see that am connected to my router (approx 5 metres away), this seems a particularly unhelpful message. Someone did explain that my internet connection/router also needs to be connected to the mobile network, but how would my phone know whether my router/internet was connected to a mobile network anyway? And if this were the case, what on earth is the point of Wi-Fi Calling? If my phone hasn't got a mobile signal, my router is unlikely to have one. On the plus side, calls do seem to be better quality, and I haven't had one drop out once I have made a connection via Wi-Fi Calling.
Am I missing something? I have Googled several times to try and find out what I needed to do to use Wi-Fi Calling, but all I can ascertain is that the W/Calling setting has to be on (it is), and that my mobile service provider has to support the facility (it does).
Thanks in advance.