Wifi-authentication error occurred

[mt-ed]

I feel I've made the worst decision in my life having just purchased the Samsung S10+!
I'm limiting this entry to the one above...authentication error occurred. My old phone has no problem recognizing my router, printers, and tv. I bring home this new phone and I get the error message, without any idea of why, or what to do?

I searched for earlier answers, and I did find one, but when I clicked on it, all that showed up was a bunch of what appeared to be webpage coding.

I'm massively disappointed with this phone so far......any help, suggestions, will be most appreciated!! And I thank one and all in advance....

Oh, I saw the other suggestion to go to: settings>wifi, select the connection and then click "forget" and reinstall. When I did this, all that happens is the phone attempts to reconnect with the wifi, with the resulting error msg. I don't know if I do not understand these instructions, or, the Sam S10+ menu selections differ from the Galaxy model.

 

[mustang7757]

You can try forget your network and restart the phone see if it works , and still issue try clear cache in recovery, if still fails try safe mode . Then after these can go on see if it's your router issue.

 

[mt-ed]

Thanks mustang....I just picked up my phone........once again.......and now, all of a sudden, I AM connected to my wifi!!! i did NOTHING to the phone since I laid it down to submit my question??? I don't know why it decided to connect all of a sudden after dozens of tries to connect all afternoon?
Again, thanks Mustang......I hope it will behave from now on!

 

[mustang7757]

Thanks mustang....I just picked up my phone........once again.......and now, all of a sudden, I AM connected to my wifi!!! i did NOTHING to the phone since I laid it down to submit my question??? I don't know why it decided to connect all of a sudden after dozens of tries to connect all afternoon?
Again, thanks Mustang......I hope it will behave from now on!

Glad to hear it's working again!
Your welcome

 

[B. Diddy]

Hope you don't have any further problems! If they occur again, see if this guide can help: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html

 

[mt-ed]

Thanks BD, I've noticed the recommendation to tap the connection and then tap "forget" etc. When I get the the point/place where I tap on the connection, I do not get that window that asks to "forget"! it just kept going back to "trying to connect" after which I would get the error msg. I PRAY that I don't have this as a reoccurring problem. I'm wondering if since it was a new phone, there is a lot of "stuff" going on inside when it shows up at a new location, or if it might still be "setting up" or "initializing"? Thanks for you help, I've book marked your suggestion!!

 

[B. Diddy]

Try long-pressing the network name to see if you get the Forget option then.