• Welcome to the all-new Android Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues please let us know in this thread!

Will AT&T replace my phone?

dvrmstrng

Well-known member
Sep 11, 2013
57
0
0
Wondering what your guys' thoughts are on this situation?

When playing back a recorded video (all standard settings) from my Note 2 the video stutters and has flashes of bright green across the screen making it unwatchable. This happens with every video I have recorded using the phone thus far. Pictures however are unaffected. I would say that would be grounds for a replacement phone (I do not have insurance otherwise it would be done already) however I also have (unrelated) a cracked screen.

Do you guys think that ATT/Samsung will void any type of hardware/software issue relating to the video recording because of the broken screen (which occurred when the phone was already having video recording issues, but of course they wont believe me)?

Thanks
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
161,999
323
83
Welcome to Android Central! My guess is that you're out of luck because of the screen damage. There's really no way for you to prove that the video playback problems preceded the damage to the screen.

Do the videos that you record using the phone play normally on a computer? If so, then there's something wrong with the actual playback software on the phone. If you see the flashes and stutter on computer playback as well, then it's a problem with the video camera.
 

BobR1908

Well-known member
Jun 17, 2013
333
0
0
Welcome to Android Central! My guess is that you're out of luck because of the screen damage. There's really no way for you to prove that the video playback problems preceded the damage to the screen.

Do the videos that you record using the phone play normally on a computer? If so, then there's something wrong with the actual playback software on the phone. If you see the flashes and stutter on computer playback as well, then it's a problem with the video camera.

Agreed. B. Diddy said exactly what I would have.
 

dvrmstrng

Well-known member
Sep 11, 2013
57
0
0
I would love to however when I started searching for ways to get it done a few months back it seemed as though it was almost impossible.
 

dvrmstrng

Well-known member
Sep 11, 2013
57
0
0
Just tested. The videos all play on the computer fine. Any thoughts on how to fix it myself?
 

lostchild

Well-known member
Nov 15, 2012
499
0
0
Have you tried a different video player? Download MX player and see if the video would play normally on it.
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
161,999
323
83
Are the videos on your internal storage or an external SD? If the latter, then maybe there's a problem with the SD. Try using a different one, out reformatting your current one.

Posted via Android Central App