Will my phone really not work come January?

[B. Diddy]

Unfortunately, the only method I can think of would be to try flashing the AT&T or Verizon firmware, which would require rooting the phone. This would be beyond my scope of knowledge. You can try searching the forums at XDA-Developers.com, which is a better resource for that kind of thing.

 

[anon(10712673)]

Ok. Well idk what I'm going to do. All I know is it would be a waste of a perfectly good phone if I can't figure this out. Thank you so much for your help and your time.

 

[mustang7757]

Ok. Well idk what I'm going to do. All I know is it would be a waste of a perfectly good phone if I can't figure this out. Thank you so much for your help and your time.

Hi welcome to AC!

I made you post owner, also moved this to LG G7 thin Q forums

 

[Falkentyne07]

I have some information that might make all of you guys happy.

I was told by Safelink Wireless that VOTLE is a function of BOTH the phone *AND* the sim card.
Basically, if the phone itself is VOLTE compatible but the sim card is not, then the phone will be reported on their system as not compatible, and will ask you to upgrade your phone.
However if a VOLTE compatible SIM is inserted, if the phone does in fact support VOLTE, it will then work. That's because it's provisioned on the carrier via the sim card itself.

If you purchased a sim via the "Buy your own sim" package, e.g. online or from Best Buy, etc, awhile ago, then that sim is not compatible. You simply need to call Tracphone/Safelink and ask to buy a VOLTE compatible SIM (which costs 99 cents). Then when you get it, call their tech department to have them transfer the phone service and phone number to the new SIM.

You can dial the phone's service menu and go to the VOLTE/GPRI menu and if the options are there, then the phone supports it.

 

[Falkentyne07]

So January is here and the phones are working. So anyone still with issues with providers complaining about your phones needs to get a compatible LTE sim card, as this support is based on the sim. The phone itself is fully hardware capable.

 

[mustang7757]

I have some information that might make all of you guys happy.

I was told by Safelink Wireless that VOTLE is a function of BOTH the phone *AND* the sim card.
Basically, if the phone itself is VOLTE compatible but the sim card is not, then the phone will be reported on their system as not compatible, and will ask you to upgrade your phone.
However if a VOLTE compatible SIM is inserted, if the phone does in fact support VOLTE, it will then work. That's because it's provisioned on the carrier via the sim card itself.

If you purchased a sim via the "Buy your own sim" package, e.g. online or from Best Buy, etc, awhile ago, then that sim is not compatible. You simply need to call Tracphone/Safelink and ask to buy a VOLTE compatible SIM (which costs 99 cents). Then when you get it, call their tech department to have them transfer the phone service and phone number to the new SIM.

You can dial the phone's service menu and go to the VOLTE/GPRI menu and if the options are there, then the phone supports it.

So January is here and the phones are working. So anyone still with issues with providers complaining about your phones needs to get a compatible LTE sim card, as this support is based on the sim. The phone itself is fully hardware capable.

Thanks for the tip, see what OP says.