Xperia L4 the accept/reject call icons do not appear

[Android Central Question]

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When i get call on my Xperia L4 the accept/reject call icons do not appear. They are a green and red rectangle at the top of screen.Green has accept and red has reject as far as i can remember.

Missed two calls as cannot answer

 

[B. Diddy]

Welcome to Android Central! So what do you see when you get a call? Are you talking about the fullscreen incoming call screen (when you get a call while the phone is idle), or the incoming call notification that shows at the top of the screen if you're actively using the phone for something else?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Android Central Question]

https://forums.androidcentral.com/ask-question/1017501-xperia-l4-accept-reject-call-icons-do-not-appear.html?mn_qa=1#post6901510

I cannot answer any call.I do not get the prompt if the phone is busy or standby on home screen or if the screen is black like locked. i NEVER get the answer prompt

 

[dpham00]

As B.diddy mentioned, please register if you need further assistance.

 

[B. Diddy]

Duplicate threads merged.

Does this also happen in Safe Mode? https://www.hardreset.info/devices/sony/sony-xperia-l4/safe-mode/