Question Your device's operating system has been modified in an unauthorised way. Try updating using Smart Switch on my A32 bought it a week ago

[Zeffer]

This is on my A32 bought it a week ago please assist... i already did the whole smart switch thing to update software, but i see that the phone status still says Custom

 

[Golfdriver97]

I can never keep that straight. Either way back it up first.

I've always tried to think of it like this: When you unlock the bootloader, you are removing a layer of security. I was pretty sure unlocking wipes, because whenever I get a new Pixel I always consider unlocking right away so it wipes a brand new phone. (I usually don't as there really is no need to)

 

[rvbfan]

I've always tried to think of it like this: When you unlock the bootloader, you are removing a layer of security. I was pretty sure unlocking wipes, because whenever I get a new Pixel I always consider unlocking right away so it wipes a brand new phone. (I usually don't as there really is no need to)

Definitely can cause issues with banking apps and Google pay as your phone's play protect certification could be compromised.

 

[Zeffer]

Okay, probably means your phone was rooted at some point or it could be your bootloader is unlocked.
As stated earlier, the best way would be to flash the latest stock firmware.
Or return the phone if possible and let the seller deal with it. First factory reset it as it'll have personal information on it.
Come to think of it, a factory reset should re-lock the bootloader if I remember correctly.

i did factory reset the phone... but that didnt help

 

[Zeffer]

I didn't see a link from Mustang's post. I just notified him via outside messaging. Hopefully he will see it and post soon.
To give a skinny guide on flashing a stock ROM, you need a PC program called Odin (or the other one Mustang listed) and the correct zip file for your phone. Odin can take care of the rest. Flashing a new ROM (the equivalent of installing a fresh version of Windows) will wipe the device, so I would recommend backing everything up while we wait for Mustang to reply.

see now this is where you loose me.... im not clued up on this type thing... but ill go search for the odin app... is there any specific links..?

 

[Zeffer]

It just means you unlock the bootloader and can put custom ROM , to close it should go to developer settings and turn OEM off

it doesnt allow me to turn it off again.... its like locked on "on"

 

[Zeffer]

I can help when flashing the stock firmware where it won't delete user data

im not worried about data being deleted... but i do need assistance with the process... thats about the just of it

 

[mustang7757]

Ok so lets get into download mode , which device is this again?

 

[Golfdriver97]

see now this is where you loose me.... im not clued up on this type thing... but ill go search for the odin app... is there any specific links..?

I can't recall where I used to go. @mustang7757 might have an updated link. I'm tempted to say I used to get it from XDA Developers. I can't recall if Samsung officially released it.

 

[Zeffer]

Ok so lets get into download mode , which device is this again?

Samsung A32

 

[mustang7757]

Samsung A32

Ok
Let's download latest Odin and Frija from XDA Forums

 

[Zeffer]

Ok
Let's download latest Odin and Frija from XDA Forums

which one

 

[Zeffer]

Ok
Let's download latest Odin and Frija from XDA Forums

and which frija version?

 

[mustang7757]

Download the latest version v3.14.1 and above

Frija version 1.4.4.0 and above

 

[Zeffer]

Ok
Let's download latest Odin and Frija from XDA Forums

do i just add all 3

 

[mustang7757]

Just extract frija zip

 

[Zeffer]

Just extract frija zip

okay, done, whats the next step

 

[Zeffer]

Just extract frija zip

 

[mustang7757]

Open frija and put your model number and CSC code then download and extract the zip

 

[Zeffer]

Open frija and put your model number and CSC code then download and extract the zip

where do i get the csc

 

[Zeffer]

Open frija and put your model number and CSC code then download and extract the zip

this is the error im running into..