Question Your device's operating system has been modified in an unauthorised way. Try updating using Smart Switch on my A32 bought it a week ago

Zeffer

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This is on my A32 bought it a week ago please assist... i already did the whole smart switch thing to update software, but i see that the phone status still says Custom
 

Zeffer

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Welcome to Android Central! It may have been rooted, or running a custom ROM. Is it otherwise affecting the normal usage of your phone?

I'm sure @mustang7757 can help if the phone needs to be reverted back to stock.
It doesnt seem to be affecting the normal usage of the phone. Frankly, wouldn't even have noticed if this error didn't pop up when i tried updating the system software
 

Zeffer

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could i possibly still get assistance from you guys... i just want to have a normaal phone like aa normal person...right now im too scared to even put my email on the phone because i dont know what the possibilities are of what can happen
i also noticed that when i turn the phone off and on, it gives the following message
 

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rvbfan

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Okay, probably means your phone was rooted at some point or it could be your bootloader is unlocked.
As stated earlier, the best way would be to flash the latest stock firmware.
Or return the phone if possible and let the seller deal with it. First factory reset it as it'll have personal information on it.
Come to think of it, a factory reset should re-lock the bootloader if I remember correctly.
 
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Golfdriver97

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could i possibly still get assistance from you guys... i just want to have a normaal phone like aa normal person...right now im too scared to even put my email on the phone because i dont know what the possibilities are of what can happen
i also noticed that when i turn the phone off and on, it gives the following message
I didn't see a link from Mustang's post. I just notified him via outside messaging. Hopefully he will see it and post soon.
To give a skinny guide on flashing a stock ROM, you need a PC program called Odin (or the other one Mustang listed) and the correct zip file for your phone. Odin can take care of the rest. Flashing a new ROM (the equivalent of installing a fresh version of Windows) will wipe the device, so I would recommend backing everything up while we wait for Mustang to reply.
 

mustang7757

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could i possibly still get assistance from you guys... i just want to have a normaal phone like aa normal person...right now im too scared to even put my email on the phone because i dont know what the possibilities are of what can happen
i also noticed that when i turn the phone off and on, it gives the following message
It just means you unlock the bootloader and can put custom ROM , to close it should go to developer settings and turn OEM off
 

mustang7757

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I didn't see a link from Mustang's post. I just notified him via outside messaging. Hopefully he will see it and post soon.
To give a skinny guide on flashing a stock ROM, you need a PC program called Odin (or the other one Mustang listed) and the correct zip file for your phone. Odin can take care of the rest. Flashing a new ROM (the equivalent of installing a fresh version of Windows) will wipe the device, so I would recommend backing everything up while we wait for Mustang to reply.
Don't see it either
Will post it up if OP still wants to go forward
 
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mustang7757

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I didn't see a link from Mustang's post. I just notified him via outside messaging. Hopefully he will see it and post soon.
To give a skinny guide on flashing a stock ROM, you need a PC program called Odin (or the other one Mustang listed) and the correct zip file for your phone. Odin can take care of the rest. Flashing a new ROM (the equivalent of installing a fresh version of Windows) will wipe the device, so I would recommend backing everything up while we wait for Mustang to reply.
I can help when flashing the stock firmware where it won't delete user data