((Rep name changed to protect the employee))
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Frank'
Frank: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Hey, Frank, I have a line available for upgrade and was hoping to get the new Samsung. I thought it was out, but don't see it on the site?
Frank: I will be happy to assist you.
Frank: Which Samsung are you referring to?
You: It's the 4.3" with the screen like the Fascinate.
Frank: The only other phone we have that is Samsung and similar to the Fascinate is the Continuum.
You: Just remembered. Charge was the name.
Frank: Unfortunately, that is not a phone we offer at this time. However, you can sign up for email updates and be the first to know when information comes available for that phone.
You: Ah, I thought it was already out. Do you know when it might be?
Frank: Unfortunately, I have not been given any information on it. Most of the time customers know before they tell us anything.
You: Funny. That's awful. Well thanks for the honesty. I'm kinda sold on it, so I think I'll wait for a while. Thanks for the help.
Frank: My pleasure! Is there anything else I can help you with today?
You: That's all I needed. Thank you.
Frank: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.
HEY, definite bonus points for honesty, eh??!?
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Frank'
Frank: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Hey, Frank, I have a line available for upgrade and was hoping to get the new Samsung. I thought it was out, but don't see it on the site?
Frank: I will be happy to assist you.
Frank: Which Samsung are you referring to?
You: It's the 4.3" with the screen like the Fascinate.
Frank: The only other phone we have that is Samsung and similar to the Fascinate is the Continuum.
You: Just remembered. Charge was the name.
Frank: Unfortunately, that is not a phone we offer at this time. However, you can sign up for email updates and be the first to know when information comes available for that phone.
You: Ah, I thought it was already out. Do you know when it might be?
Frank: Unfortunately, I have not been given any information on it. Most of the time customers know before they tell us anything.
You: Funny. That's awful. Well thanks for the honesty. I'm kinda sold on it, so I think I'll wait for a while. Thanks for the help.
Frank: My pleasure! Is there anything else I can help you with today?
You: That's all I needed. Thank you.
Frank: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.
HEY, definite bonus points for honesty, eh??!?