Screen black while on call

[mjp9775]

The screen goes black whenever i'm on a call. I'm on an unlocked Rezound with stock ICS. I know before the ICS update, anytime I pulled the phone away from my ear, I could see the screen and the options to use the dial pad. Now I have to press the lock button at the top just to get the screen to come back on and even then it only lasts for a second.

 

[Sethoth]

Holy crap I thought it was just me! I even had Verizon send me a replacement phone haha. I guess it's just another ICS issue. Thanks HTC.

 

[am4966]

I was just going to bring this up. Take phone away from ear screen is black and you have to hit power button to bring screen back up to hit end call.

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[Sethoth]

I would guess the ICS update has screwed up the proximity sensor. It sure makes using keypad prompts on an automated phone systems a pain.

 

[skatergirl]

My phone is not doing this. When I pull the phone away from my ear, it lights up.

 

[BigDNY#AC]

i have the same problem.. Sometimes if im on the phone long enough my phone locks and its like hell to get the screen on long enough to unlock the phone. I have to wait until the call ends. I was going to call VZ again for replacement 3.

 

[lilmyssSlim]

My phone is not doing this. When I pull the phone away from my ear, it lights up.

Mine too.. it works perfect!

I got some Ice Cream! I got some Ice Cream!

 

[acejavelin]

Same here, the proximity sensor works fine on both of my Rezounds with GB and ICS, move the phone away from my ear and the screen lights up like magic, every time.

On several phones I have seen this issue caused by the case, screen protectors, makeup/dirt on the phone, and anything else that could block the proximity detector. I have also seen these sensors fail, my Incredible 2 had one that failed and I have seen Motorolas and Samsungs do the same thing in my office, actually not a horribly uncommon occurrence.

 

[mgloss]

I had this same problem before my replacement rezound. Screen would go blank and then lock. I couldn't unlock my phone or even hang up. I had to pull the battery a few times just because the person on the other end didn't hang up plus I could even if I tried. Extremely annoying!!

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[zrxoa1]

Yup, my current phone is a replacement, number three. Number two had that problem. Number 4 will be here today. This number three cannot keep 4g connection.

The one coming today will be my last rezound. If it doesnt work right, I will get a diffrent phone.


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[BigDNY#AC]

Anyone with this issue going to request a replacement?

 

[wera729]

Mine does this. I think it's my screen protector. When it happens I wipe the top of the screen where the sensor is and the screen lights up.

 

[zrxoa1]

It's NOT the screen protector. My second rezound was exactly the same and I had no screen protector on it. Your phone is bad, sorry.

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[am4966]

I just got this phone on Friday and it didn't work from the start. Nothing i can do until they receive my Thunderbolt

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[OME6A]

If you have this, or any issue from the ICS update, you should request a replacement. There's no better way to get this thing fixed than requesting replacements.

 

[am4966]

I think i found a fix. hit settings>accessibility>check turn of phone with power button

now the screen won't go black


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[Sethoth]

I think i found a fix. hit settings>accessibility>check turn of phone with power button

now the screen won't go black


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There is no setting for that. Did you mean "Power button ends call"?

 

[am4966]

There is no setting for that. Did you mean "Power button ends call"?

yes, sorry

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[am4966]

this is strange, if i have a contract sync`d to facebook it goes black. A non sync?d contact stays visible.


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[cyanogen-man]

see if you can go to the play store and get a proxemity sensor calibrated??? I'm at a loss may be they got complaints from idiots that don't hold their phone rite and and press a bunch of random during a call this is why I love my rom I can choose to have NY keypad out and it do sent ha e this issue may be HTC will send out a a bug fix but don't hold your breath

INSPIRE AOKP ICE COLD SANDWICH ROM