So I just got off the phone (1/2 hour worth) with VZW and HTC. I first called Verizon and calmly and professionally let them know that the battery life on the Thunderbolt is completely unacceptable. The rep was nice and courteous, but could only offer me a extended battery at a 35% discount......no thanks, I like my phone thin, and in the case.
I was then transferred to HTC Customer Service at (866) 449-8358. Spoke to CSR, again nice and professional. Gave them the unacceptable battery life story. He could not do anything for me, but did state they are aware of the problem, and are currently working on it. I then asked what they were "WORKING ON", his was response was that an OTA fix, or a complete battery replacement (possibly a bigger battery)for the phone. I asked for a time frame, and got the stereotypical......unknown at this point.
I love my phone, and the battery has been ok. I had it working great after about a week of conditioning (have had since launch). As of late it seems that it is not holding a charge as long again. I am in San Francisco, CA so I have 4G all the time. At home I use wireless. I am unrooted and run stock everything, I am NOT syncing continually, screen is at 25%, and I have light to moderate use. I am getting about mixed days as of late some days phone is dead in 5 hours, some days last 16 hours.....
Just wanted to give a heads up on the latest info from HTC that was given to me via CSR.....Also everyone should call the above number and let them know how you feel about the stock battery, and why they would ship such a small battery with such a powerful phone...maybe this will get the OTA out faster or battery replacement. CHEERS!
I was then transferred to HTC Customer Service at (866) 449-8358. Spoke to CSR, again nice and professional. Gave them the unacceptable battery life story. He could not do anything for me, but did state they are aware of the problem, and are currently working on it. I then asked what they were "WORKING ON", his was response was that an OTA fix, or a complete battery replacement (possibly a bigger battery)for the phone. I asked for a time frame, and got the stereotypical......unknown at this point.
I love my phone, and the battery has been ok. I had it working great after about a week of conditioning (have had since launch). As of late it seems that it is not holding a charge as long again. I am in San Francisco, CA so I have 4G all the time. At home I use wireless. I am unrooted and run stock everything, I am NOT syncing continually, screen is at 25%, and I have light to moderate use. I am getting about mixed days as of late some days phone is dead in 5 hours, some days last 16 hours.....
Just wanted to give a heads up on the latest info from HTC that was given to me via CSR.....Also everyone should call the above number and let them know how you feel about the stock battery, and why they would ship such a small battery with such a powerful phone...maybe this will get the OTA out faster or battery replacement. CHEERS!