So long story short I went through 3 DNA's and countless SIM cards in the span of 10 months. If one issue was resolved another would pop-up. I'm not one to complain to VZW's CSR's about every little bug or anything but I do expect the phone I paid for to work. Today they decided to switch devices on me to see if that resolves everything but here's where it gets fishy, well to me anyway. They told me that since I have an HTC phone, I can only switch to a comparable HTC model. I asked if I could get the HTC One and they obliged. I'm thinking "Awesome", I'll swap out the DNA for the One. The problem is the way they did it. They are saying that its actually an upgrade from the DNA, so the only way for them to get me that device is to change my upgrade date to today, then order the phone which will cost me $250 (upgrade fee plus price of phone and taxes). Does that sound right to anyone? Why would be an upgrade if its comparable? I paid about the same amount when I got the DNA over Christmas so why do I need to do it again if they are switching me devices? I feel like I'm getting duped here. Any help/insight would be amazing. Thanks!!!