Into unlock battle, loosing. Desperate abroad

Oct 17, 2013
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Hi all, I'm new here and hoping some expert can help me out.

First off I'm using a Samsung Galaxy Alpha. It's a UK model and locked to O2. I need to unlock my phone so I can use my new Spanish Orange micro sim.

I've paid for unlock codes which I have but before I can even try to unlock the phone I need to get the Network Unlock Screen. Looking on YouTube I see how this works but all I get is the Sim unlock screen. Naturally when I punch in the Sim code for the new card with the card in the phone it's rejected.

To get passed the Sim lock I must get up the network unlock screen to put in my unlock code but how the hell do I get it up on screen? It should pop up automatically when I put in a card the phone doesn't recognize but it's not doing that at all and so I'm totally stuffed!

Is there anyone out there that can get me out of the crap?

Many thanks,
El Desperado :eek:(