Why cant i log into kindle on my android

[AC Question]

My phone messed up and I ended up having to factory reset it. Now when I try to open and log into amazon or kindle through the app it won't let me. I know all the information is correct bc I can log on through the browser or a computer but my phone keeps telling me the email and password are not on the database.

 

[Laura Knotek]

Do you have 2-step verification on your Amazon account? If so, please check out this link from Amazon: https://www.amazon.com/gp/help/customer/display.html?nodeId=201962440