1. AC Question's Avatar
    I have 4.4.2 SGS4.
    I'm vacationing in Spain and when I turned on my phone when I arrived I had no phone or ability to connect to wifi.
    The Verizon rep had me jump thru some hoops just to get the phone and basic text to work but said I can't use data, because my phone hasn't been upgraded recently, I was told.
    They said I have to wait until I got back to the States.
    It's there maybe a way to upgrade it I connect to a laptop?
    Or some other workaround?
    I'm on a cycling tour and using an app that I can't reload to navigate, so it's pretty important to me.
    Any help would be much appreciated!!
    Thanks
    05-10-2016 05:08 PM
  2. the tall guy's Avatar
    Hi, do you have access to WiFi? what happens when you go into settings, software update - do you have anything available. I don't see how a software update would prevent you from using data while abroad.
    05-17-2016 03:27 AM

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