Why does my sound not work?

[AC Question]

My sound will not work on my phone. I've tried turning it off and on but nothing helps. I have sound turned on but it won't play anything. It seems like its stuck on vibrate mode. How do I fix this and get my notifications, ringtones, and music to work?

 

[the tall guy]

Hi, what happens when you press the volume rocker button up? what device do you have?