Blank update screen.

[AC Question]

So i got this phone (samaung galaxy s3) about a year ago, and everytime i go to update it, it just stays as a blank screen but i know people with the same exact phone who have the most recent update. This is making me really mad because its only my phone that stays blank when it goes to update.

 

[nahoku]

Have you tried taking your phone to your carrier and have them update it for you?