why will my video calling not work on my galaxy note 7

[AC Question]

my video calling is not working on my note 7 but worked on my note 5 can you help?

 

[the tall guy]

What error message are you getting / what app are you using to perform this task / are you using the built in video call on the phone, if so are you calling someone who has a Samsung phone and this software already built in to their phone?

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