I bought the Nexus 7 on 12 July in the UK from ebuyer.com, checked it as in turned it on and then it was left until early as it was a birthday present.
Within two weeks of using it I noticed the screen was lifted and creaking. I thought I had a perfect device until then and had been so happy with it!
24th August I applied for a replacement, boxed it and waited.
Sent it back, waited for replacement to arrive.
Replacement arrived 6th September. Noticed same defect immediately, rang for a refund but was told I had to have a replacement, no refund as the first one was outside the 28 days.
Am currently waiting for this one to be picked up but the problem is:
I have not had use of a tablet since 24th August
I have to keep arranging days off work for the pickup and deliveries.
I've been told I will not get a refund as the warranty is for repair and replacement only. This means if I keep gettin defective devices I will have to keep arranging days off for returns and deliveries all the while not having use of a tablet.
I am so disappointed, I can't afford to just write off ?200 and I have NO confidence that the third one is going to be any better
I don't know what to do.
Within two weeks of using it I noticed the screen was lifted and creaking. I thought I had a perfect device until then and had been so happy with it!
24th August I applied for a replacement, boxed it and waited.
Sent it back, waited for replacement to arrive.
Replacement arrived 6th September. Noticed same defect immediately, rang for a refund but was told I had to have a replacement, no refund as the first one was outside the 28 days.
Am currently waiting for this one to be picked up but the problem is:
I have not had use of a tablet since 24th August
I have to keep arranging days off work for the pickup and deliveries.
I've been told I will not get a refund as the warranty is for repair and replacement only. This means if I keep gettin defective devices I will have to keep arranging days off for returns and deliveries all the while not having use of a tablet.
I am so disappointed, I can't afford to just write off ?200 and I have NO confidence that the third one is going to be any better
I don't know what to do.