So my wife was coming from a flip phone and we got her the Note 2. This was on 12-24. When I called about something unrelated on my bill I was shocked to find that they charged her the $30/month for her new 2 Gig plan from the beginning of our billing cycle and not 12-24 as they should have. After I carefully explained this to the representative he agreed to refund/deduct the prorated amount from 12-9 through 12-24.
Just thought others should be aware of these kind of "mistakes" as they can add up over time.
And given the complexity of charges, taxes, useage fees, etc, it's very easy to overlook stuff like this.
Notice the mistakes are invariably in Vz' favor -- never in the customer's?
Just thought others should be aware of these kind of "mistakes" as they can add up over time.
And given the complexity of charges, taxes, useage fees, etc, it's very easy to overlook stuff like this.
Notice the mistakes are invariably in Vz' favor -- never in the customer's?