Page 1 of 2 12 LastLast
Results 1 to 25 of 27
  1. Thread Author  Thread Author    #1  

    Default HTC Account Sync not working....

    Pretty much as the title... In Accounts & Sync, in HTC Account "Sync is OFF" is shown in grey, as is "Sync Now" in the menu. Sync symbol is also greyed out and does not function.
    Any ideas anyone?

    Cheers
    Mark
  2. #2  

    Default Re: HTC Account Sync not working....

    What ROM are you running? Do you have any battery saving third party application that may disable syncing in general?

    According to this thread, there's an application called "Power Control Widget" which disabled syncing, so it may be a similar case with yours.
    HTC One 32GB Silver - TrickDroid 7.5.0 - S-OFF and Super CID

    Samsung Galaxy S3 - Android Revolution HD 10.2

    BlackBerry 9900
  3. #3  

    Default Re: HTC Account Sync not working....

    I think that's normal.

    Sent from my HTL22
  4. #4  

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by patrixl View Post
    I think that's normal.

    Sent from my HTL22
    How in the world is a greyed out Sync setting normal? lol
    HTC One 32GB Silver - TrickDroid 7.5.0 - S-OFF and Super CID

    Samsung Galaxy S3 - Android Revolution HD 10.2

    BlackBerry 9900
  5. Thread Author  Thread Author    #5  

    Default Re: HTC Account Sync not working....

    The phone is standard issue EE, but unlocked from the network. Email, news, weather etc syncs ok, it's just the "HTC Account" bit that doesn't.

    Posted via Android Central App
  6. #6  

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by TarekElsakka View Post
    How in the world is a greyed out Sync setting normal? lol

    Because it's not meant to sync anything online, just hold information on the phone, such as on-phone contacts (something Nexus can't do for example), and an easy way to implement that was to have an HTC account on the phone.

    Sent from my HTL22
  7. #7  

    Smile Re: HTC Account Sync not working....

    My phone is doing the same thing.

    i have an htc evo 4g lte for sprint
    Last edited by jnita84; 08-14-2013 at 04:29 PM.
  8. #8  
    justinlee's Avatar

    Posts
    21 Posts
    Global Posts
    41 Global Posts

    Default Re: HTC Account Sync not working....

    Actually Patrixl is right it is normal! The reason why HTC Account is greyed out and cannot be synced is because it is a backup account. I.e. it will only sync when you are restoring a backup. It would not make sense for it to be syncing all the time. Also, it has nothing to do with the Power Toggles app.

    If everyone who has a HTC One is experiencing the same thing do you not think there is a reason for that?!
  9. #9  

    Default Re: HTC Account Sync not working....

    Check 'power efficiency' if it is turned ON.
  10. #10  

    Default Re: HTC Account Sync not working....

    Unfortunatly I have now had to reset my HTC 0ne due to shoebox error :-/ HTC back up / sync was not possible nor a back up per HTC Sync on laptop !! TRied recovering / Backup niether Laptop not HTC one have nor had a file per back up now alot of contacts as well as apps are / have not been reinstalled . I will not even start with conversations / messages all are gone with Kurt Cobain in the great Nirvana !!! Grrrrrrrrrrrr
  11. #11  
    Loiter's Avatar

    Posts
    104 Posts
    Global Posts
    787 Global Posts

    Default Re: HTC Account Sync not working....

    Bumping this up.
    So from what I get it's normal to be greyed out?
    However is it normal under accounts to have HTC Account as Sync Off and not be able to toggle it?
    I can only manually backup and that with having to re-authorize Dropbox account each time.
    Anyone know what is wrong?
  12. #12  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    I just noticed this when looking in the options of the phone because the HTC Backup functionality is not working well. I did a manual backup to Dropbox but the app shows that there isn't a "last backup". When choosing the account to backup to, most of the time it just keeps stuck on loading. When it works, I choose Dropbox and I re-authorize it but the scheduled backups don't start.

    This happened after the KitKat update. With 4.3, it was working reliably.
    Thanked by:
    Loiter 
  13. #13  
    Loiter's Avatar

    Posts
    104 Posts
    Global Posts
    787 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by ajua View Post
    I just noticed this when looking in the options of the phone because the HTC Backup functionality is not working well. I did a manual backup to Dropbox but the app shows that there isn't a "last backup". When choosing the account to backup to, most of the time it just keeps stuck on loading. When it works, I choose Dropbox and I re-authorize it but the scheduled backups don't start.

    This happened after the KitKat update. With 4.3, it was working reliably.
    I have exactly the same problem.
    Any solutions?
  14. #14  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    I haven't found one yet. Right now I just make a manual backup every few days by tapping the option. I'm also thinking of changing the account to Google even if it doesn't backup your app data.

    If someone has a solution, it would be great.
  15. #15  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    Did someone found a solution to this problem?
  16. #16  
    Loiter's Avatar

    Posts
    104 Posts
    Global Posts
    787 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by ajua View Post
    Did someone found a solution to this problem?
    I found this link, but it didn't work for me.


    I believe the problem is with the HTC account.

    Under Settings-Accounts, when I go to HTC Account it says SYNC OFF.
    If I go to Settings-Backup&Reset, the Restore from HTC backup is greyed out (I don't remember if this is normal)
    But if I go to Back up now, it takes a lot of time and it eventually fails. Then I try it again and it acts like it's the first time (prompting me to choose between Google Drive and Dropbox). After I choose Dropbox it asks me to create a folder (the folder exists since I got the phone many months ago) and then the backup finishes.
  17. #17  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    In my case after the backup finishes nothing gets uploaded to Drop box. I even tried Google Drive as destination but the same happens.

    It's a shame this feature is broken because it worked really well before.
  18. #18  

    Default Re: HTC Account Sync not working....

    same here ajua....everything else is fine though. Hmmm
    ~ Still Waters Run Deep ~
  19. #19  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    Yesterday I rebooted my phone and after starting, I was prompted to make a backup. I choose Dropbox and the backup began. This time, files were uploaded and after showing that the backup was done, the "last backup" section showed yesterday's date.

    It appears it's working now, but I will check on today and tomorrow and see if the schedule backup works too. Weird that this is happening...
  20. #20  
    Loiter's Avatar

    Posts
    104 Posts
    Global Posts
    787 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by ajua View Post
    Yesterday I rebooted my phone and after starting, I was prompted to make a backup. I choose Dropbox and the backup began. This time, files were uploaded and after showing that the backup was done, the "last backup" section showed yesterday's date.

    It appears it's working now, but I will check on today and tomorrow and see if the schedule backup works too. Weird that this is happening...
    Ιn my case I could manually back-up but the automatic backups had a problem. Also, in Accounts should the HTC Account be saying "Sync is OFF"?
    That's what I'm getting.

    ajua are you on KitKat too?
  21. #21  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by Loiter View Post
    Ιn my case I could manually back-up but the automatic backups had a problem. Also, in Accounts should the HTC Account be saying "Sync is OFF"?
    That's what I'm getting.

    ajua are you on KitKat too?
    I just checked after a couple of days and the scheduled backups are not working
    The HTC Account sync staid off, even when I was able to perform a manual backup and stayed off after that as well. Nothing seems to enable the auto sync on.

    I'm on KitKat stock on the Unlocked/Dev One.
  22. #22  
    Loiter's Avatar

    Posts
    104 Posts
    Global Posts
    787 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by ajua View Post
    I just checked after a couple of days and the scheduled backups are not working
    The HTC Account sync staid off, even when I was able to perform a manual backup and stayed off after that as well. Nothing seems to enable the auto sync on.

    I'm on KitKat stock on the Unlocked/Dev One.
    I suppose it's a KitKat thing. I hope they solve it, although I'm thinking of contacting HTC.
  23. #23  
    ajua's Avatar

    Posts
    364 Posts
    Global Posts
    606 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by Loiter View Post
    I suppose it's a KitKat thing. I hope they solve it, although I'm thinking of contacting HTC.
    Did you do a factory reset when you updated to KitKat? I didn't I did one when 4.3 arrived.

    I will try to contact HTC via mail and Twitter to let them know about this. Anyone with this problem should do the same.
  24. #24  
    Loiter's Avatar

    Posts
    104 Posts
    Global Posts
    787 Global Posts

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by ajua View Post
    Did you do a factory reset when you updated to KitKat? I didn't I did one when 4.3 arrived.

    I will try to contact HTC via mail and Twitter to let them know about this. Anyone with this problem should do the same.
    As a matter of fact I did because I had a problem with my wi-fi (not solved unfortunately), so I don't suppose that it solves the problem.
    I'll try to have a live chat with them when I find the time.
  25. #25  

    Default Re: HTC Account Sync not working....

    Quote Originally Posted by markfireblade97 View Post
    Pretty much as the title... In Accounts & Sync, in HTC Account "Sync is OFF" is shown in grey, as is "Sync Now" in the menu. Sync symbol is also greyed out and does not function.
    Any ideas anyone?

    Cheers
    Mark
Page 1 of 2 12 LastLast

Similar Threads

  1. My magnacarta app doesn't work
    By viper31573 in forum Verizon Galaxy Note 2
    Replies: 15
    Last Post: 07-10-2013, 02:50 PM
  2. 4.2 camera not installing
    By maxrhebrax in forum Samsung Galaxy S3
    Replies: 2
    Last Post: 07-05-2013, 08:25 PM
  3. Nova Prime Launcher will not remain as default after reboot
    By Oseidel in forum General Help and How To
    Replies: 4
    Last Post: 07-05-2013, 12:20 PM
  4. Replies: 2
    Last Post: 07-04-2013, 02:02 PM
  5. To S-off or not?
    By PittsDriver in forum HTC One Rooting, ROMs & Hacks
    Replies: 5
    Last Post: 07-04-2013, 09:56 AM

Posting Permissions

B