Cannot hear calls unless on Speaker

[HiiPower]

I have this issue on my moto e, where in a phone call outgoing/incoming I cannot hear the other party. Unless I put them on Speaker, I cannot hear them. Why is this? Anyone else have a similar issue or fix? Sad because this phone is still relatively new and I really want to like it.

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[Angela Davis1]

I have the exact same problem. Apparently this is a common problem with this phone. I need HELP here also. Anyone with the same problem Please, HELP, if you know how to Fix this Problem.
Thank you

Angela