Android 7.0 Nougat facing an issue with updating/downloading app

[Amit Nandanwar]

Hi, I bought a new Android handset Motorola Moto G4 in October 2016 with Marshmallow 6.0. Now I have updated it in Nougat 7.0. But I am facing an issue in this new update i.e. I am not able to update or download any app from playstore in roaming network while it is possible to do in home network. After that I am facing a new problem i.e. whenever I left the playstore app while updating or downloading, a notification appears that "can't update app" or "can't download app". I first checked that weather it is a network issue or not. Now I came to know that it's a OS problem. So I request to the Android Developer Team please find this bug & try to resolve this issue as soon as possible. Thank you...

 

[B. Diddy]

Welcome to Android Central! Moved from the Nougat forum to the Moto G4 forum, because this is more likely to be a device-specific issue, not a general Nougat issue.

Try wiping the cache partition, which can be helpful for various issues after a major system update: https://motorola-global-portal.cust...prod_answer_detail/a_id/111301/p/30,6720,9686

 

[Rinsun]

Hi, I bought a new Android handset Motorola Moto G4 in October 2016 with Marshmallow 6.0. Now I have updated it in Nougat 7.0. But I am facing an issue in this new update i.e. I am not able to update or download any app from playstore in roaming network while it is possible to do in home network. After that I am facing a new problem i.e. whenever I left the playstore app while updating or downloading, a notification appears that "can't update app" or "can't download app". I first checked that weather it is a network issue or not. Now I came to know that it's a OS problem. So I request to the Android Developer Team please find this bug & try to resolve this issue as soon as possible. Thank you...

I had the same problem last week on my Moto G4 Plus on 7.0 with mobile data but did not have it on wifi .

 

[mobrules]

Same issue here on G4 plus. No matter what I do will not update or even download anything from play store. Only when connected to LTE. If I connect to WiFi it works fine.
I've checked settings in the play store, cleaned cache. No idea what to try next.
Still on 6.0 on verizon network.

 

[Rinsun]

Same issue here on G4 plus. No matter what I do will not update or even download anything from play store. Only when connected to LTE. If I connect to WiFi it works fine.
I've checked settings in the play store, cleaned cache. No idea what to try next.
Still on 6.0 on verizon network.

Seems like a Moto G4 & G4 Plus problem
Not a MM or Nougat problem.
I have my phone set to allow roaming in Settings > more but having the same problem.

 

[Amit Nandanwar]

Hi,

Thanks for your help & support. I'd like to tell you that I tried what you've suggests me to do with the link but your advice does not help me out. I'm still facing the issue. So what should I do now to resolve the problem. I think it's not handset problem, definitely not.

 

[Rinsun]

It seems to be a Play Store issue as given in the following link-
https://support.google.com/nexus/forum/AAAANseOu18EPdFg2rZ8Mk/?hl=en

 

[Rinsun]

It seems to be working on my phone now.
I went to Play Store settings > General and chose ' Auto update apps any time' .It started working after that.
I did not have any problem last week when I was travelling.