I got to thinking today and was wondering where Moto X replacements come from (like if I needed to get my X replaced for some reason) and how good are they compared to a brand new X? I know Apples refurbs and replacements are practically new and obviously come straight from Apple but do the Moto X replacement phones come from Motorola or does sprint do their own warranty replacements. I have the Sprint insurance aka TEP and in the past every time I needed to get a phone replaced I got a pretty crappy replacement. I don't know if it's gotten better or not. Any input is appreciated.
Hi sprokcet2017!
We'd love to help address your concerns for you! When you file a claim with us, our goal is to get you reconnected as quickly as possible by providing like-for-like replacements for our customers. This means sending a replacement phone that is the same make and model. We do use both new and certified-like-new phones in order to provide this service. While we can request a new device, it is based upon availability at the time of your claim. All replacements come with a 12-month limited warranty. This means that should your replacement device experience a warranty failure within the warranty period, it will be replaced at no additional cost to you. While we do cover most devices for Sprint, device coverage can vary by carrier. In your case, we do not cover the Moto X for Sprint. We recommend contacting your carrier directly to discuss this particular device.
We hope we have addressed all your concerns. We welcome you to visit
PhoneClaim.com - Sprint cell phones replaced fast! File a claim for your lost, stolen, or damaged phone to view the complete terms and conditions of your policy. We are also here to help should you have any other questions, comments or concerns.
Thanks!
Asurion Social Media Team
@AsurionCares
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