On October 19, 2013, I purchased a Samsung Galaxy Note 3 for $349.99 plus taxes of $21.00 at Best Buy store (1087) in York, PA. At a quick glance it seemed like there was nothing wrong with it. The next day I noticed a slight refracting thin line of glare on the screen while web browsing and watching Youtube. I thought it was maybe a finger prints or something. Upon further inspection of the the phone on that day, I noticed it was a small scratch, nick, or something under the screen of the phone. It was located approximately one inch from the top left hand side of the phone toward the middle of the screen. I tried calling Bust Buy, but it was after regular business hours. With further normal use of the phone (charging, texting, phone calls, using GPS, and web browsing) I realized it was getting bigger. It began spread from top of the screen to the bottom of the screen. Remind you I have just gotten the phone. I did not drop it, apply any pressure to the screen or handle it wrong in any way.
I called the Best Buy store again on during normal business hours where I purchased the phone from on Monday October 21, 2013. Thinking they would help me and it would be a easy fix. I was sadly mistaken! When calling the first time I was met with resistance. When asked to be transferred to the proper department the store put me on hold in excess of up wards of seven minutes or they would simple hang up on me. When I finally was able to talk to someone at the store they took my name and number and said someone would contact me soon. No one ever contacted me back from the store. When I called again on Wednesday October 23, 2013 they informed me it was a Samsung issue. This began them sending me back in forth between companies. Best Buy informed me it is a physical defect that is a manufacturing issue and is under Samsung's warranty. When I call Samsung they inform me that Best Buy should be the one to replace the phone or I can call Sprint and have them take a look at the phone.
I called Sprint and explained what happen they informed me to come in to one of their store. I went to two different Sprint stores and had trained techs inspect it. They explained to me that there was no other physical defect to the phone other then a the split in the screen. By this time the split on the phone was from the top of the screen to the bottom of the screen. Charging the phone seem make the split worse. They also informed me that it could not be repaired at their store because it was to long, I would have to go through the insurance company. When I explained to them it was by no fault of my own they referred me back to Samsung. I have tried multiple time to exchange my phone for a new one or have them fix it. Best Buy and Samsung have refused to acknowledge their defective product.
I thought I was going crazy. Till I did some research and found out I was not the only one that this has happen to. I feel that Samsung is trying to sweep this under the rug. I understand that it is not as common as software defects, but it can happen. If we can all come together to make this issue known and documented maybe just maybe we would not get the run around when we call Samsung up about this issue. Their is nothing worse then when someone is telling you it is "Physical Damage" and that it is cause by you knowing you did not do anything to the phone for it to happen.
I hope this help someone. I am still going through the process of getting this issue resolved. In some of the pics it is even hard to see. You have to hold it a certain way to see it. I will keep you guys updated!!! I just pray everything works out. Still hopeful for the best.
I called the Best Buy store again on during normal business hours where I purchased the phone from on Monday October 21, 2013. Thinking they would help me and it would be a easy fix. I was sadly mistaken! When calling the first time I was met with resistance. When asked to be transferred to the proper department the store put me on hold in excess of up wards of seven minutes or they would simple hang up on me. When I finally was able to talk to someone at the store they took my name and number and said someone would contact me soon. No one ever contacted me back from the store. When I called again on Wednesday October 23, 2013 they informed me it was a Samsung issue. This began them sending me back in forth between companies. Best Buy informed me it is a physical defect that is a manufacturing issue and is under Samsung's warranty. When I call Samsung they inform me that Best Buy should be the one to replace the phone or I can call Sprint and have them take a look at the phone.
I called Sprint and explained what happen they informed me to come in to one of their store. I went to two different Sprint stores and had trained techs inspect it. They explained to me that there was no other physical defect to the phone other then a the split in the screen. By this time the split on the phone was from the top of the screen to the bottom of the screen. Charging the phone seem make the split worse. They also informed me that it could not be repaired at their store because it was to long, I would have to go through the insurance company. When I explained to them it was by no fault of my own they referred me back to Samsung. I have tried multiple time to exchange my phone for a new one or have them fix it. Best Buy and Samsung have refused to acknowledge their defective product.
I thought I was going crazy. Till I did some research and found out I was not the only one that this has happen to. I feel that Samsung is trying to sweep this under the rug. I understand that it is not as common as software defects, but it can happen. If we can all come together to make this issue known and documented maybe just maybe we would not get the run around when we call Samsung up about this issue. Their is nothing worse then when someone is telling you it is "Physical Damage" and that it is cause by you knowing you did not do anything to the phone for it to happen.
I hope this help someone. I am still going through the process of getting this issue resolved. In some of the pics it is even hard to see. You have to hold it a certain way to see it. I will keep you guys updated!!! I just pray everything works out. Still hopeful for the best.
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