CPSC Formal Recall Announced - Exchange / Return Your Phones

[omgitselaine]

I just got the email as well

 

[climb]

As we are all happy this is taking a lot quicker than expected, this has been very bad for Samsung.

Samsung stock is at a 28 year low.

The cost of the recall in current expense is just under one billion dollars, their CURRENT cash reserves are 21 billion

 

[Bbarbie]

I could be wrong but after they finish doing the exchange for those who have the bad ones they should sell right after

 

[Bbarbie]

Re: Galaxy Note 7 available no later than September 21

Those who got email directly from Samsung, did you buy from Samsung directly or are you signed up with them?

 

[Almeuit]

Re: Galaxy Note 7 available no later than September 21

Those who got email directly from Samsung, did you buy from Samsung directly or are you signed up with them?

Signed up with a Samsung account.

 

[Ca_lvn]

Re: Galaxy Note 7 available no later than September 21

Those who got email directly from Samsung, did you buy from Samsung directly or are you signed up with them?

Just signed up ordered thur sprint.com

 

[Anthow68]

I received the email but i am just signed up with Samsung. I bought the phone thru AT&T.

 

[badMojo69]

So my question is...how will the airlines, subways, etc... know you have a new phone?

 

[badMojo69]

Here you can pick up a new one for less than... a new one: Samsung Galaxy Note 7 SM N930T Latest Model 64GB Black Onyx T Mobile | eBay

Must be 1 of the 3% phones. Dat price tho.
Wait a few months and it will be under $450

 

[ggrr8t]

I was told from a friend who has a friend in bestbuy that if we hold out they will offer us a Hyundai.
If they don't offer me a Hyundai, they will have to pry this phone from my crispy charred fingers.

 

[jephersun]

Samsung Announces Availability of Replacement Note7 Devices as Part of Safety Recall

Just got the email...

Dear Jeff, as part of our voluntary recall, Samsung is announcing that new Galaxy Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

The company received approval for its exchange program from the Consumer Product Safety Commission (CPSC) and has announced an official U.S. voluntary recall of the Galaxy Note7. We strongly advise all customers who have Galaxy Note7 devices to replace their current device with a new device under the terms of the U.S. Note7 Exchange Program.

Through the U.S. Note7 Exchange Program, you can:

1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC; or
2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
3. Contact your point of purchase to obtain a refund.

Details can be found at Galaxy Note7 Safety Recall and Exchange Program or contact us toll-free at 1-844-365-6197, 24 hours a day, 7 days a week. We regret any inconvenience this may cause and thank you for your cooperation.

 

[Xenuprime]

I exchanged mine last night at Costco for an s7e. Costco said I could bring it back for the new N7 when they are available. I just called Samsung and was told that is true and I am still considered an N7 original purchaser.

 

[scottishlassy]

They now also say look at the back of the phone, which is what I initially did. But they also know that most of us (I admit, myself included) love their exploding kittens so much they haven't shut them off, so why not give a quick way to find the IMEI/serial number?

It IS extremely hard to read those small numbers off the back of the phone...

case in point - I got one number wrong, and initially the site told me my phone was fine. To verify, I installed the Samsung +, which then told me I had a "hot" one... <arghh>

I can't see those numbers on the back of the phone at all! I did realize after turning the phone off though, the IMEI was on the sticker on the back of the phone. I'm glad they have updated the website though!

 

[ELAkid]

My note 7 is infected

 

[jrsharp70]

My note 7 is infected

Should have put a skin on it before touching it to payment terminals

 

[ELAkid]

Should have put a skin on it before touching it to payment terminals

Jaja

 

[charlie888w]

Exactly. Do airport security or others will spend the time on the web to see your N7 is safe one? As far as I know, N7 is not welcome every where, regardless.

 

[Jude526]

I just got official email from Samsung

No later than Wed 11st for replacements to start b eine available!

 

[blackhemi4x4]

Re: I just got official email from Samsung

I got the email too. The 21st, not 11th

My Tmo stores don't have them yet or can't release them...

 

[Jude526]

Re: I just got official email from Samsung

I got the email too. The 21st, not 11th

My Tmo stores don't have them yet or can't release them...

Typo. My bad. Sorry