I'm with Virgin Mobile on my S5 and I'm having some trouble making and receiving calls or texts, it won't do either but mobile data still works. My account is also all up to date, i'm never behind on payments. As soon as I dial and call a number it ends the call straight away. When someone tries to call me it says it's not connecting to my number at that time. Sending texts also doesn't work, they just fail.
I tried another sim card in my s5 and it does the same, although with a different sim card in it comes up with a message when it ends the call straight away, "conditional call forwarding active". But when I go into the forwarding settings they are all disabled and some of them I am unable to change because they are blacked out. I am unable to try my sim card in another phone because it will block the other device and I can;t remember the unlock details.
Also, with my own sim card in my s5, it does not come up with that forwarding message. It just ends the calls straight away with no messages.
I've tried a factory reset and an update to the newest OS and still doesn't work. It's also not the phone I originally got on contract with Virgin so i'm unsure they will help me or take it in for a check.
any help would be appreciated
Thanks
I tried another sim card in my s5 and it does the same, although with a different sim card in it comes up with a message when it ends the call straight away, "conditional call forwarding active". But when I go into the forwarding settings they are all disabled and some of them I am unable to change because they are blacked out. I am unable to try my sim card in another phone because it will block the other device and I can;t remember the unlock details.
Also, with my own sim card in my s5, it does not come up with that forwarding message. It just ends the calls straight away with no messages.
I've tried a factory reset and an update to the newest OS and still doesn't work. It's also not the phone I originally got on contract with Virgin so i'm unsure they will help me or take it in for a check.
any help would be appreciated
Thanks