5/7/2015 update: I returned to the Cricket kiosk and showed the employee the IMEI report of my phone showing that it is blacklisted across all major US carriers, and reported for fraudulent activity by T-Mobile. He sent the photo to his boss, and his boss immediately granted him permission to give me a full refund with no further hassle.
I've since ordered the AT&T version of the phone with the same specifications (64 GB white) from Amazon and look forward to trying that.
Summary of thread as of 5/6/2015: The Cricket Wireless retailer kiosk at my local mall began selling the Galaxy S6 on the official Cricket release date, but the handsets are the T-Mobile version. They sold one to me on April 24 without realizing that they could not unlock it, and as of today, May 6, I have the phone but have not been able to use it. Earlier today I called Cricket customer service regarding my story, and they informed me that the IMEI number of the phone is blacklisted and reported as lost or stolen. I looked up the IMEI number on imeidata.net and it comes up as blacklisted on AT&T, Cricket, Metro PCS, and T-Mobile, with fraudulent activity reported by T-Mobile (see post #7 for screen shot). I immediately went to the Cricket kiosk to ask for a refund of my phone. The employee called their manager, and he insists that I let the employees flash the phone to the Metro PCS rom so that they can unlock it from there. He says that I can return the phone, but only with a $50 restocking fee. The employee says the manager wants me to come in tomorrow to speak to another employee, whom I assume is supposed to sell me on keeping the phone and allowing them to flash it. I am returning to the store in the morning with a screen shot of the IMEI check of the phone, and will be again insisting for a full refund.
Note: When I made the initial purchase I had not even seen T-Mobile on the back of the box until I had already paid. I had no suspicion that any shady activity had transpired, and at that moment began to believe that Cricket was outsourcing T-Mobile [instead of their parent company for whatever reason] to get Galaxy S6 phones (call me naive). I did not realize that Cricket had their own branded version.
---Original post follows---
Original thread title: "Is it difficult to unlock the S6 if you have the code?"
I have a Galaxy S6 on hold with the Cricket Wireless at my local mall. I'm told they acquired T-Mobile versions of the handset. They finally obtained the unlock codes yestersay but tell me they're having difficulty unlocking the phones. The manager said it seemed like there was something T-Mobile had to do on their end as entering the code was not unlocking the phone.
He said he'd have to speak with the T-Mobile guys that he got the phones from to see what needed to be done. I called back today and was told by another employee that he reached out to Samsung as T-Mobile hasn't responded.
Is it that difficult to unlock a phone once you have the unlock code? I looked at an article that made it seem pretty simple: put in SIM card of compatible carrier and enter the code. Perhaps it's not this simple?
I've since ordered the AT&T version of the phone with the same specifications (64 GB white) from Amazon and look forward to trying that.
Summary of thread as of 5/6/2015: The Cricket Wireless retailer kiosk at my local mall began selling the Galaxy S6 on the official Cricket release date, but the handsets are the T-Mobile version. They sold one to me on April 24 without realizing that they could not unlock it, and as of today, May 6, I have the phone but have not been able to use it. Earlier today I called Cricket customer service regarding my story, and they informed me that the IMEI number of the phone is blacklisted and reported as lost or stolen. I looked up the IMEI number on imeidata.net and it comes up as blacklisted on AT&T, Cricket, Metro PCS, and T-Mobile, with fraudulent activity reported by T-Mobile (see post #7 for screen shot). I immediately went to the Cricket kiosk to ask for a refund of my phone. The employee called their manager, and he insists that I let the employees flash the phone to the Metro PCS rom so that they can unlock it from there. He says that I can return the phone, but only with a $50 restocking fee. The employee says the manager wants me to come in tomorrow to speak to another employee, whom I assume is supposed to sell me on keeping the phone and allowing them to flash it. I am returning to the store in the morning with a screen shot of the IMEI check of the phone, and will be again insisting for a full refund.
Note: When I made the initial purchase I had not even seen T-Mobile on the back of the box until I had already paid. I had no suspicion that any shady activity had transpired, and at that moment began to believe that Cricket was outsourcing T-Mobile [instead of their parent company for whatever reason] to get Galaxy S6 phones (call me naive). I did not realize that Cricket had their own branded version.
---Original post follows---
Original thread title: "Is it difficult to unlock the S6 if you have the code?"
I have a Galaxy S6 on hold with the Cricket Wireless at my local mall. I'm told they acquired T-Mobile versions of the handset. They finally obtained the unlock codes yestersay but tell me they're having difficulty unlocking the phones. The manager said it seemed like there was something T-Mobile had to do on their end as entering the code was not unlocking the phone.
He said he'd have to speak with the T-Mobile guys that he got the phones from to see what needed to be done. I called back today and was told by another employee that he reached out to Samsung as T-Mobile hasn't responded.
Is it that difficult to unlock a phone once you have the unlock code? I looked at an article that made it seem pretty simple: put in SIM card of compatible carrier and enter the code. Perhaps it's not this simple?
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