Samsung Galaxy Tab 3, 10', Model #GT-P5210
I am trying to help out a friend and have run into a problem that has me beat. As soon as he got the tab home he took a picture of his wife that turned out very unflattering. Without any further intervention this picture became the profile picture on the tab. He can't change it. The dealer (Staples) won't even look at it without charging and even at that won't guarantee they can fix it. The delete icon doesn't come for this picture. Samsung advised he load up Picasa on his desktop and change it from there. Picasa from the desktop, can't 'see' the picture. I can upload photos to the tab that show up there. I loaded up a couple of file explorer apps, set them to show hidden files. Searched every directory and could not find the image. What I had uploaded from the desktop to the tab showed up as normal. Also did a global *.jpg search and nothing came up. I'm baffled.
A few weeks has passed and still no answer from Samsung. I'm wondering if the image is is some hidden directory? It shows up even when the tab is offline. Is it maybe somehow 'controlled' by Google in the background?
I've spent endless hours searching this site and others and have so far not found any discussion of this problem. I would like to understand this for myself as well, as I am planning on buying a new tab - but I don't want to be hog tied with issues like this. I would be extremely grateful for any insight I can get.
I am trying to help out a friend and have run into a problem that has me beat. As soon as he got the tab home he took a picture of his wife that turned out very unflattering. Without any further intervention this picture became the profile picture on the tab. He can't change it. The dealer (Staples) won't even look at it without charging and even at that won't guarantee they can fix it. The delete icon doesn't come for this picture. Samsung advised he load up Picasa on his desktop and change it from there. Picasa from the desktop, can't 'see' the picture. I can upload photos to the tab that show up there. I loaded up a couple of file explorer apps, set them to show hidden files. Searched every directory and could not find the image. What I had uploaded from the desktop to the tab showed up as normal. Also did a global *.jpg search and nothing came up. I'm baffled.
A few weeks has passed and still no answer from Samsung. I'm wondering if the image is is some hidden directory? It shows up even when the tab is offline. Is it maybe somehow 'controlled' by Google in the background?
I've spent endless hours searching this site and others and have so far not found any discussion of this problem. I would like to understand this for myself as well, as I am planning on buying a new tab - but I don't want to be hog tied with issues like this. I would be extremely grateful for any insight I can get.
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