Sprint just gave me yet another reason to rejoice over dropping them and moving to Verizon.
About a month ago I left Sprint after having an unlimited multi-phone family account with them for over a decade. I left because Sprint's coverage in much of California (and all across the West) is terrible - I live in the SF north bay area, had a 4G phone for 2 1/2 years and only once had 4G coverage (that was during a visit to LA). I was out of contract when I cancelled my service and moved to Verizon. I called Sprint when I terminated service and was told that they would pro-rate my final bill to accomodate my mid-month termination and that a credit would be applied for the unused portion of the final month's service. Of course, when I got my credit card statement Sprint had billed me for the full period with no pro-ration of the bill. I called, went through five levels of "customer service" during a 50 minute telephone call, with a final resolution being told to pound sand, they don't pro-rate so screw the consumer. This is the final nail in my-Sprint's coffin - I'll never do business with them again and will happily share my sad tale with anyone who asks my opinion of Sprint. Sprint happily charges customers for every day (proration) at the beginning of a contract but simply banks a full month's worth of charges at the end of every contract, effectively ripping off their customers as they exit the Sprint system. It probably results in a huge amount of unearned revenue for Sprint but (from reviewing literally thousands of online complaints) creates a huge pool of angry, spiteful ex-customers. It's pretty easy to understand why Sprint is nearly bankrupt and is losing customers at a furious rate.
Oh, on a positive note, it has been simply wonderful having our new Verizon phones this past month - we've had virtually constant data coverage wherever we've traveled in California, almost all of it extremely fast 4G and have not had a single dropped call. Our phone service has finally met 21st Century standards after being in the dark ages as a Sprint customer. And, although we gave up "unlimited" data, our actual monthly usage charge for the first month with Verizon resulted in lower total montly cost than our fixed-rate Sprint bill.
Bill in the North Bay loving my Samsung Galaxy S4
About a month ago I left Sprint after having an unlimited multi-phone family account with them for over a decade. I left because Sprint's coverage in much of California (and all across the West) is terrible - I live in the SF north bay area, had a 4G phone for 2 1/2 years and only once had 4G coverage (that was during a visit to LA). I was out of contract when I cancelled my service and moved to Verizon. I called Sprint when I terminated service and was told that they would pro-rate my final bill to accomodate my mid-month termination and that a credit would be applied for the unused portion of the final month's service. Of course, when I got my credit card statement Sprint had billed me for the full period with no pro-ration of the bill. I called, went through five levels of "customer service" during a 50 minute telephone call, with a final resolution being told to pound sand, they don't pro-rate so screw the consumer. This is the final nail in my-Sprint's coffin - I'll never do business with them again and will happily share my sad tale with anyone who asks my opinion of Sprint. Sprint happily charges customers for every day (proration) at the beginning of a contract but simply banks a full month's worth of charges at the end of every contract, effectively ripping off their customers as they exit the Sprint system. It probably results in a huge amount of unearned revenue for Sprint but (from reviewing literally thousands of online complaints) creates a huge pool of angry, spiteful ex-customers. It's pretty easy to understand why Sprint is nearly bankrupt and is losing customers at a furious rate.
Oh, on a positive note, it has been simply wonderful having our new Verizon phones this past month - we've had virtually constant data coverage wherever we've traveled in California, almost all of it extremely fast 4G and have not had a single dropped call. Our phone service has finally met 21st Century standards after being in the dark ages as a Sprint customer. And, although we gave up "unlimited" data, our actual monthly usage charge for the first month with Verizon resulted in lower total montly cost than our fixed-rate Sprint bill.
Bill in the North Bay loving my Samsung Galaxy S4
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