I have a Galaxy S6 on the at&t network and for the pass 3 weeks I am able to hear people during a call, but they can't hear me. I got a phone replacement thinking it might of been an issue with my phone, but with the replacement phone I'm experiencing the same.
I called att and they said there are no outages in my area Piscataway, NJ. Also while on the phone with support I tried disabling the HD voice over LTE and that fixes the issue. I do speed tests and only get around 0.8mbps - 3mbps down, but for upload it either fails and says there was a network issue or I only get 0.01mbps up speed. I tested with speedtest.net android app.
Turns out bc HD voice over LTE uses the cellular data to receive and make calls and my upload speed is so bad that people can't hear me.
I used to get anywhere from 6-14mbps down and 4-10 mbps upload speeds in my area. What else can I do since att has told me they have seen issues with HD voice, but the issue is really the slow up speed. They basically said nothing else they can do for me. Does this mean I might need to switch carriers?
Any feedback would be appreciated.
Posted via the Android Central App
I called att and they said there are no outages in my area Piscataway, NJ. Also while on the phone with support I tried disabling the HD voice over LTE and that fixes the issue. I do speed tests and only get around 0.8mbps - 3mbps down, but for upload it either fails and says there was a network issue or I only get 0.01mbps up speed. I tested with speedtest.net android app.
Turns out bc HD voice over LTE uses the cellular data to receive and make calls and my upload speed is so bad that people can't hear me.
I used to get anywhere from 6-14mbps down and 4-10 mbps upload speeds in my area. What else can I do since att has told me they have seen issues with HD voice, but the issue is really the slow up speed. They basically said nothing else they can do for me. Does this mean I might need to switch carriers?
Any feedback would be appreciated.
Posted via the Android Central App