For those who had to send back their original phone to Moto, did you just send the phone, or include the box and accessories also?
They sent me everything.For those who had to send back their original phone to Moto, did you just send the phone, or include the box and accessories also?
I did a chat with a Motorola rep this morning for the same question. She said just send the phone back. Pretty happy I will now have 2 turbo chargers.For those who had to send back their original phone to Moto, did you just send the phone, or include the box and accessories also?
Agreed. Don't open up the possibility of them rejecting your return. CSR's aren't always accurate.I was never told one way or another. I'm still just going to send everything in just to be sure. I don't trust Moto's pretty horrid customer service to give me the correct information at this point anyway.
The good side is that the phone will go to the US side of Motorola. Most go to Texas and mine is going to Chicago, I assume because it's an uncommon hardware issue and they want to dissect the poor phone, so you shouldn't run into the some of the importance issues that plague a lot of Moto's basic non-US support and shipping.
Wanted to do a quick follow up. I received an email from Motorola today saying I might be charged $35 if I don't return the turbo charger. This contradicts what was told a few days ago.
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