Ok I recently purchased my phone, a Moto G 3rd Gen, it is my first smartphone of any kind and I only have experience with Android Marshmallow, so if my question has been answered based on problems in a previous OS etc... I apologize in advance!
I got an SD card to use in my phone, and when inserted chose to use it as internal storage, the feature everyone was talking about for mashmallow I guess. I assumed this meant the storage merged, but I was wrong. No big though, seemed as if I had lots of space!
So I downloaded Kelptocats, cause cats, and Miitomo because I'm a Nintendo Fan, and roll the ball, and move them to my SD card since apparently i can't download directly to the SD card. Again, no biggie.
Now to the issue at hand.
Updates happen for Kleptocats and for Miitomo, and when I log into the apps after those updates, the progress and data are gone. Now Miitomo backs up to a Nintendo account, which restores the data, but for Kleptocats no luck. I couldn't find anything about the issue googling, and Kleptocats didn't seem to have an answer either, although they gave me a code to make up for some of the lost progress. It was only when I spoke to another user of the same phone, that they told me this had happened with their apps as well.
as near as we can tell, then the apps updated they returned themselves to internal storage, and left their progress data behind. Moving them back changed nothing, progress still lost, so I assume it has something to do with the encryption on the SD card, so the app that jumped ship can no longer read the data, or it simply dissappeared when it tried to move off the card.
So on to the final question: Is there a fix for this, or are any apps that do not backup online going to lose their progress anytime I update( and roll the ball did, that update happened yesterday). If there is no fix, or i am not using something wrong, I basically have all the apps i can download, because the leftover space on my internal is low with those apps installed plus what was on the phone, and about 14gb of space only useful for photos i don't take?
Thanks in advance for any replies
I got an SD card to use in my phone, and when inserted chose to use it as internal storage, the feature everyone was talking about for mashmallow I guess. I assumed this meant the storage merged, but I was wrong. No big though, seemed as if I had lots of space!
So I downloaded Kelptocats, cause cats, and Miitomo because I'm a Nintendo Fan, and roll the ball, and move them to my SD card since apparently i can't download directly to the SD card. Again, no biggie.
Now to the issue at hand.
Updates happen for Kleptocats and for Miitomo, and when I log into the apps after those updates, the progress and data are gone. Now Miitomo backs up to a Nintendo account, which restores the data, but for Kleptocats no luck. I couldn't find anything about the issue googling, and Kleptocats didn't seem to have an answer either, although they gave me a code to make up for some of the lost progress. It was only when I spoke to another user of the same phone, that they told me this had happened with their apps as well.
as near as we can tell, then the apps updated they returned themselves to internal storage, and left their progress data behind. Moving them back changed nothing, progress still lost, so I assume it has something to do with the encryption on the SD card, so the app that jumped ship can no longer read the data, or it simply dissappeared when it tried to move off the card.
So on to the final question: Is there a fix for this, or are any apps that do not backup online going to lose their progress anytime I update( and roll the ball did, that update happened yesterday). If there is no fix, or i am not using something wrong, I basically have all the apps i can download, because the leftover space on my internal is low with those apps installed plus what was on the phone, and about 14gb of space only useful for photos i don't take?
Thanks in advance for any replies