Dying Eris, Asurion question

[judasmachine]

My girlfriend's Eris won't stay on, or hold a charge longer than two hours even with a different battery and all downloaded apps removed, and a factory reset. It takes her about a minute just to get a phone number dialed. Tech support doesn't seem to want to do anything but sell her a new phone. She's had it, and was thinking about filing an insurance claim. I'm just curious do they still have the Eris? If not what do they replace it with? I figure the Citrus, or that lower end LG? Any help would be appreciated.

 

[471405]

Post here what you find out. My wife is in the same situation.

 

[srkmagnus]

When you call to inquire about the claim the representative should advise you on what device will be received.

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[DrDownload]

I had my Eris replaced just a couple months ago and they sent me another Eris, so they may still have them in stock via refurb's. Be aware though that you may likely be charged for a replacement. Per my insurance plan, I had to pay a $50 deductible to get a replacement.