Last week my Pixel XL turned off and for a while I only had access to fastboot (I had a thread about this). I plugged it with the official cable connected to the official charging brick with for the night to see if it would come back but it was the opposite, it never turned back on, not even fastboot.
So I got an RMA and today I received the replacement device (Google's service is really fast and great). It had no battery power so I plugged it in with the same cable and charging brick. All the while it was downloading the Oreo update. When I got up to check if it was installing, I noticed it was not charging anymore. It charged to 14% then stopped.
So I unplugged it and tried my (unofficial) cable that connects to the PC. It was not charging.
So I went to Google chat support again and, after making me try some things, I got a new RMA to get another replacement.
Now I asked the person I spoke to if I could also send the cable and brick in for a replacement given I thought that may be the problem. The odds of having the same problem on two devices within a week are pretty slim.
She said that in her experience the brick and cable were fine and that they could not alter the devices ability to charge. She insisted that it would not happen again. When I asked if it ever did what we would do and she said I'd get a replacement again.
Now is that true? That the brick and cable cannot break the charging port or something like that? Has anyone heard of such a case? I have to admit I'm really afraid of using them again.
Thanks!
So I got an RMA and today I received the replacement device (Google's service is really fast and great). It had no battery power so I plugged it in with the same cable and charging brick. All the while it was downloading the Oreo update. When I got up to check if it was installing, I noticed it was not charging anymore. It charged to 14% then stopped.
So I unplugged it and tried my (unofficial) cable that connects to the PC. It was not charging.
So I went to Google chat support again and, after making me try some things, I got a new RMA to get another replacement.
Now I asked the person I spoke to if I could also send the cable and brick in for a replacement given I thought that may be the problem. The odds of having the same problem on two devices within a week are pretty slim.
She said that in her experience the brick and cable were fine and that they could not alter the devices ability to charge. She insisted that it would not happen again. When I asked if it ever did what we would do and she said I'd get a replacement again.
Now is that true? That the brick and cable cannot break the charging port or something like that? Has anyone heard of such a case? I have to admit I'm really afraid of using them again.
Thanks!