I've read through some of the posts and can't find one that exactly addresses the problem I'm facing so I wanted to ask a fresh post.
I have a Galaxy S5 with the latest update (23 Oct. 2016). I had my Microsoft Hotmail account synced to the default email app. Everything was fine until yesterday when I had the misfortune to move an email to the Junk Folder. From then on, I received notifications for new junk mail every few minutes. This had happened before and I did what I did previously: I deleted the account and reentered it. I opened the email app. I did not select "Select Existing Account," which is my Gmail account. Under the "Enter Sign-In Details" I put my Hotmail account name and password. Then I selected "Next." The little circle thing started spinning and the box says "Checking incoming server settings..." but it has been doing this since yesterday. It never moves past this box "checking incoming server settings..." I exited and went into settings, accounts, "+ add account," and chose Microsoft Exchange ActiveSync. Again, I added the email address and password. I clicked "next" and a dialog box pops up that asks me to accept Activation. After clicking "ok," another dialog box comes up and says "Retrieving account information..." This step also never ends. It stays on this for hours. I tried adding my Yahoo account to see if I was adding an account correctly and it went through immediately.
I don't use the computer to sync the phone, and I'm not using an office wifi system. I just have the home wifi I've been using for years. I turned off the phone's wifi and used my internet data but got the same results "checking incoming server settings." I haven't touched any of the pop settings. I just entered my Hotmail email address and password and got nada.
Has anyone else had this happen and if so, could you get it sorted out? Is there currently an issue with Microsoft and android?
It's pretty frustrating to do the same thing you've done previously and have it no longer work. I appreciate any help anyone can offer.
I have a Galaxy S5 with the latest update (23 Oct. 2016). I had my Microsoft Hotmail account synced to the default email app. Everything was fine until yesterday when I had the misfortune to move an email to the Junk Folder. From then on, I received notifications for new junk mail every few minutes. This had happened before and I did what I did previously: I deleted the account and reentered it. I opened the email app. I did not select "Select Existing Account," which is my Gmail account. Under the "Enter Sign-In Details" I put my Hotmail account name and password. Then I selected "Next." The little circle thing started spinning and the box says "Checking incoming server settings..." but it has been doing this since yesterday. It never moves past this box "checking incoming server settings..." I exited and went into settings, accounts, "+ add account," and chose Microsoft Exchange ActiveSync. Again, I added the email address and password. I clicked "next" and a dialog box pops up that asks me to accept Activation. After clicking "ok," another dialog box comes up and says "Retrieving account information..." This step also never ends. It stays on this for hours. I tried adding my Yahoo account to see if I was adding an account correctly and it went through immediately.
I don't use the computer to sync the phone, and I'm not using an office wifi system. I just have the home wifi I've been using for years. I turned off the phone's wifi and used my internet data but got the same results "checking incoming server settings." I haven't touched any of the pop settings. I just entered my Hotmail email address and password and got nada.
Has anyone else had this happen and if so, could you get it sorted out? Is there currently an issue with Microsoft and android?
It's pretty frustrating to do the same thing you've done previously and have it no longer work. I appreciate any help anyone can offer.
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