is anyone returning their nexus 7 because of the glass issue?

[dancingcrab]

Just got off the phone with Google Play support and they could not have been any more helpful/friendly with helping me with my Nexus7. I was not put on hold and spoke to someone right away. FWIW, the representative that I spoke to (who seemed very knowledgeable) said that the screen lift issue has been a very common one and they have found a fix for the ones that are being replaced. Got to love good customer service, I am just hoping that they have the problem fixed!

Dear Lord, I hope that's true. I called GP support at 0140 PT last night, got a young sounding chap on the phone who was very agreeable. He offered a replacement straight away, standard stuff about waiting for an email support-specialist, etc. Nice that I get to keep the current one until receiving the replacement, plus don't have to pay return shipping.

FWIW, my screen is raised for about four inches along the middle of the left side. No more than about one millimetre at the centre point, but that's worse than it was to begin with. It's also creaking a little now. I have tried the screw fix, but evidently no luck.

 

[shocker80]

Yeah.....just sent the email requesting a replacement through the play store. The left side issue seems to be getting worse by the day (or maybe I just notice it more). Also have a dead pixel at the bottom. Hopefully Google will make this a pain free exchange process.

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