Is the Moto G5 plus compatible with 4G?

[BJL321]

Cricket (AT&T) just notified me my phone is incompatible with their switch to total 4G next February, yet I've read that this phone is compatible with either 3G or 4G. When I go into network settings and mobile network, my preferred network type is LTE. The only options listed are 2G, 3G and LTE. Do I have to get a new phone, or can I use this on 4G. If I can use it, are there some steps I need to take to make it work?

According to imei.info, here is what is stated for my phone:

Design: Classic
Released: 2017 r.
DualSIM: YES icon
SIM card size: Nano Sim, Nano Sim
GSM: YES icon 850 900 1800 1900
HSDPA: YES icon 850 900 1900 2100 HSPA+
LTE: YES icon LTE-FDD: 700, 850, 900, 1700/2100, 1800, 1900, 2100, 2600
YES icon LTE-TDD: 2500, 2600
Other: CDMA 800 CDMA 1800 EvDO
Dimensions (H/L/W): 150.2 x 74 x 9.7 mm, vol. 87.8 cm³
Display: LCD IPS Color (16M) 1080x1920px (5.2") 441ppi
Protection LCD: Corning Gorilla Glass 3
Touch screen: YES icon
Weight: 155 g
Battery: Li-Ion 3000 mAh
Built-in memory: YES icon 16 GB
Memory card: YES icon microSDXC
RAM Memory: 2 GB
OS: Android 7.0 Nougat, Android 8.0 Oreo
Chipset: Qualcomm Snapdragon 625 MSM8953
CPU #1 Type: ARM Cortex-A53
CPU #1 freq.: 2000.0 MHz (8-core)
GPU Type: Qualcomm Adreno 506
GPU freq.: 650.0 MHz

 

[B. Diddy]

The problem is that the phone has to be able to use VoLTE (Voice over LTE) on AT&T (not just simply to be able to use 4G LTE). If it's not on their list, then it hasn't been certified or approved for use, for whatever technical reasons they might have.

 

[BJL321]

Are you saying there is no way I'll be able to use my phone on AT&T's 4G network?

 

[B. Diddy]

I think that's correct. You can always ask AT&T's customer support directly, but if the phone isn't on their compatibility list, then I think you're out of luck. Sorry!

 

[J Dubbs]

Are you saying there is no way I'll be able to use my phone on AT&T's 4G network?

I had to replace my 2016 pixel 1 because AT&T told me it wouldn't be supported after the beginning of next year.....no VoLTE support. If your phones not VoLTE supported it won't work. I know for a fact the pixel 3 is VoLTE supported, and can be picked up new for under $200 I believe (great buy for a $900 flagship). AT&T lists it on their site as supported and good to go.

 

[B. Diddy]

J Dubbs reminded me that AT&T has an actual list of compatible phones that they're keeping updated: www.att.com/idpassets/images/support/wireless/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf