Well, I had a lot of people saying that I had a defective phone, I didnt put the cover on right, well like I said before my ATT store had 7 out of 10 returns on the crappy , poorly designed phone, I am the original poster of this thread and I still believe nobody should waste their money on this phone, even if some of you had no problem with it, I promise you , you will..
Look what samsung and att did , they saw the major screw up this phone has made .
Samsung and AT&T to reportedly exchange water-damaged Galaxy S4 Active handsets
Before leaving for out of town the week before last, I purchased the Galaxy S4 Active based upon the fact it was a water resistant device. I was headed to Orlando and would be near swimming pools and would be making a trip to Sea World. Before you ask, no, the phone didn?t spend time in Sea World on water rides. I did, however, take it with me to the pool.
After owning the phone for a few days, I had to make a separate and special trip to AT&T to return a water damaged Active. The phone was sealed but water still managed to get in through the lower lefthand corner. The battery?s moisture indicator went off but the phone still showed nothing at that point. It took driving to two AT&T stores and being on the phone for nearly an hour before I got to a location that was willing to help. 90 minutes later I got a new Active. It took 90 minutes for the store to help me because they had never done an S4 Active exchange ? I was their first. The other locations wouldn?t help despite Customer Service directing the reps to the AT&T employee portal message about the exchange policy.
The second Active lasted until last Friday, when it died after being used in the pool. This time I had a bumper case to cover the edges but apparently that was only good enough to keep both moisture indicators from going off. The phone won?t recognize a charger being attached. It says the battery temp is too high and refuses to charge. The battery was fine.
AT&T told me that since I am within my 14 days I can return the device to any corporate store. I am doing that tonight and from there I am going back to Windows Phone. I?d rather have a stable device where all the advertised features work versus taking my chances with repeated replacements. No, I won?t get a regular Galaxy S4 after the issues I encountered with the Active.