My keyboard won't work

[AC Question]

I have a Samsung Core Prime and my keyboard has stopped working. In order to unlock my phone I need the keyboard.. also I cannot answer or reject incoming calls, nor can I dial an ''emergency" number.

 

[Laura Knotek]

Hi and welcome to AndroidCentral.

What keyboard app are you using?

 

[B. Diddy]

Welcome to Android Central! If you're stuck at the lockscreen, you could try rebooting into Safe Mode: https://support.t-mobile.com/docs/DOC-27539