Google sent me a prepaid UPS label, so now my Nexus 4 is on it's way to the LG Repair Center in Ft. Worth, TX. It'll probably be at least a week until I hear something, but I'll be sure to post what happens.
Google did eventually send me a link to order a replacement Nexus 4, which I received yesterday (December 21). So far so good!
Did they charge you?
I just went through the same thing with mine, more or less. I called Google CS & they emailed me the link to order a replacement & an RMA form. Told me to wait until the new one arrived, then send in the old one.
In the meantime, a $350 AUTH will show up in my checking account until they receive it. Also, that it would be inspected. Wonder how they're able to revive them? Would be nice if they'd allow us to use the same program
I got my Nexus 4 on Wednesday afternoon and it worked for about 18 hours or so and I had the same problems others are describing. I was so unhappy with the customer service of Google, I told them I didn't want to bother with a replacement and would opt for a refund. What a disappointing experience! I'm sure I'll never purchase anything directly from Google again.