No sounds when receiving a text

[dj_paige]

Samsung Galaxy S9, Android 10, One UI 2.1

Very annoying problem, I am not getting any sound when I get a text message, and so unfortunately hours may go by before I look at the phone and realize I have received a text.

I have checked the settings in the default Messenger app, they look like this (which I think is correct), so what should I try next?

 

[B. Diddy]

If you tap the words "New messages" (i.e., don't tap the toggle), do you get another menu, or does it just toggle the switch?

 

[dj_paige]

Yes, I have checked in there, and all looks good (to me)


I want to add that other application alerts beep at me properly. The other issue may or may not be related, the e-mail application in my Work Folder known as Secure Mail no longer beeps when I receive an e-mail. It used to beep at me, but it stopped about 3 weeks ago, and I haven't found a solution. The text messaging stopped yesterday or the day before, so I don't think the two problems are related.

 

[dbollman423]

Is the volume turned up for notifications?

 

[dj_paige]

Yes volume turned up, I know that because other applications make notification sounds I can hear easily. Also bluetooth turned off.

I managed to solve the problem by downloading and installing a different text messaging app, which works properly. But ... if anyone has any thoughts on how to fix the default Messages app, I'd still like to hear them.

 

[mustang7757]

Yes volume turned up, I know that because other applications make notification sounds I can hear easily. Also bluetooth turned off.

I managed to solve the problem by downloading and installing a different text messaging app, which works properly. But ... if anyone has any thoughts on how to fix the default Messages app, I'd still like to hear them.

You try clear the stock message app data, cache and force stop.?

 

[B. Diddy]

Did you try changing the notification tone?

 

[dj_paige]

Yes, I tried changing the notification tone. I also cleared the data and cache. These did not fix the problem.

 

[B. Diddy]

Does it happen in Safe Mode as well? https://www.t-mobile.com/support/devices/android/samsung-galaxy-s9/safe-mode-samsung-galaxy-s9

 

[mustang7757]

Yes, I tried changing the notification tone. I also cleared the data and cache. These did not fix the problem.

Also force stop ?

 

[methodman89]

Clear the phones cache partition and reboot.

 

[dj_paige]

As before, I have tried each of these suggestions, but none worked. :-\ Thank you for your effort!

 

[B. Diddy]

How about uninstalling all updates to the messaging app?

 

[Not Quite Right]

Do you use a smartwatch maybe?

 

[Morty2264]

This may sound silly, but have you restarted your phone to see if this is some sort of glitch? Sometimes a quick power off/power on will fix pesky bugs.

 

[methodman89]

Did you clear the phones cache or just the apps?

 

[dj_paige]

I want to thank everyone for suggestions, but none of them have helped. At this point, I think I have spent enough time on the matter, and since the replacement app works properly, I'm going to just stop using the default Messages app and use the replacement app.

 

[Morty2264]

I want to thank everyone for suggestions, but none of them have helped. At this point, I think I have spent enough time on the matter, and since the replacement app works properly, I'm going to just stop using the default Messages app and use the replacement app.

That is understandable! I'm sorry that all of our suggestions haven't fixed the issue, though! Which third-party app are you using? Textra is a great one!

 

[dj_paige]

The application I am now using is called Pulse. So far, I like it (not only because it works), but it has a few extra features compared to the original Messages app.

 

[Morty2264]

The application I am now using is called Pulse. So far, I like it (not only because it works), but it has a few extra features compared to the original Messages app.

I may have heard of Pulse before. Sounds cool! What extra features does it have? I'll have to look it up and see!