Nokia 3.4 security update version stuck...

[Android Central Question]

Hello,
My nokia 3.4 (android version 10) is stuck on the september 5 2020 security update. This is of course making it show a red icon.

If I "check for updates" either manually or just leaving it alone (it seems to check at least once per day on its own) it claims I am already up to date which is obviously false.

I've been told to VPN to another country, I have tried this over several weeks with several countries on most continents with no success.

I would like to just get this resolved please.

Thanks,

 

[MelanieTanaka]

You scroll all the way down from system apps ?

Yeah scrolled all the way down, checked also the name of every app. Also tried search bar.
Maybe the name is different on this phone, but none of the app names seem to be talking about updates.

 

[mustang7757]

Yeah scrolled all the way down, checked also the name of every app. Also tried search bar.
Maybe the name is different on this phone, but none of the app names seem to be talking about updates.

Can you show screenshot of the S apps there under system apps because they are in alphabetical order

 

[MelanieTanaka]

Can you show screenshot of the S apps there under system apps because they are in alphabetical order

Here all the S apps with system enabled

 

[mustang7757]

Strange you dont have that , i dont know how you feel about factory reset ?

 

[MelanieTanaka]

I had done factory reset in June for other reasons, don't think that changed anything.
Not sure if worth doing again.

 

[B. Diddy]

It might be best to contact Nokia customer service. They have several options, including live chat: https://www.nokia.com/phones/en_us/support

 

[mustang7757]

I had done factory reset in June for other reasons, don't think that changed anything.
Not sure if worth doing again.

I wouldn't think so , i guess at the moment just check periodically and see if it eventually updates , i have seen on Google search people run into this .