Panel Gap between Screen and Frame on a brand new S21 Ultra

[Android104]

Hi Guys,



I just purchased a brand new Galaxy S21 Ultra,

I am loving the phone, however I have noticed a gap between the screen and Body of the phone and I can slide a piece of paper through it.

(Pictures attached below)

I am deeply disappointed with this, is this normal?



I previously had the s7 and s9 and both had similar manufacturing flaws, it **bleep** to see that Samsung Quality control has still not changed over the years.

Is this a problem? Shall this affect the water resistance of the phone or is this normal?



Please help and give your feedbacks

 

[Kizzy Catwoman]

That doesn't look good to me. But I haven't got one so I don't know if this is normal.

 

[L0n3N1nja]

Looks normal to me. A tiny gap like that is present on most phones, including my Note 8 and Note 20 Ultra. It happens with Google Pixels and Apple iPhone. It's not an indication of poor quality control. While this is an older response from Samsung, this is right off their website.

 

[fuzzylumpkin]

This isn't a manufacturing defect, it's an incredibly important design element.

Different materials have different properties, aluminium and glass for example both expand and contact based on temperature, but at different rates.

If the gap wasn't there and the fit was "perfect" something as simple as charging or going outside could damage your phone.

 

[Android104]

But shouldn't the gap be equal and even across all corners?

I submerged by phone in a bucket of water of 15mins.
The microphone became distorted but after drying off it was fine. And everything else works fine.
I guess the water seal is intact.

But is this gap a normal thing as I have seen some phones have it and some don't?

Shall i keep or return this device?

 

[Android104]

This isn't a manufacturing defect, it's an incredibly important design element.

Different materials have different properties, aluminium and glass for example both expand and contact based on temperature, but at different rates.

If the gap wasn't there and the fit was "perfect" something as simple as charging or going outside could damage your phone.

Replied above

 

[Android104]

Looks normal to me. A tiny gap like that is present on most phones, including my Note 8 and Note 20 Ultra. It happens with Google Pixels and Apple iPhone. It's not an indication of poor quality control. While this is an older response from Samsung, this is right off their website.

Well is the gap even on all sides or bigger at some corners and smaller on the other ones?

It just sucks when you pay 1200 bucks for a phone and it still has such flaws!

 

[fuzzylumpkin]

It is normal. You shouldn't return it, because there's nothing wrong.

Taking the laws of physics into account isn't a flaw.

 

[Android104]

It is normal. You shouldn't return it, because there's nothing wrong.

Taking the laws of physics into account isn't a flaw.

Are you certain it won't cause issues with the water resistant or so?
I anyway use a spigen Tough Armor case so the sides are covered always.

And if this is normal why is there such a big variation on other devices, like some have it and some don't

 

[coldfilter]

That's not normal!

 

[Android104]

That's not normal!

Apparently it is?
I'm confused.

My phone survived for 10 mins dunked in a bucket of water so the water seal is indeed intact

 

[frederickdawg]

It's normal. Else how glass react to expansion and contraction?

 

[Android104]

It's normal. Else how glass react to expansion and contraction?

That is true but if this were a design case, wouldn't the gaps be even across all the corners?

 

[buzzy3970]

That is true but if this were a design case, wouldn't the gaps be even across all the corners?

No as others have stated your phone is not the first and it definitely won't be the last. Enjoy the phone and don't obsess over little things that you think are defects.

 

[Oscar Maradiaga]

This isn't good it's the same reason why I'm contemplating leaving this phone for the new iPhone pro max 13

 

[Android104]

This isn't good it's the same reason why I'm contemplating leaving this phone for the new iPhone pro max 13

Apparently even the iPhones have this issue.

All devices more or less have these flaws which sucks.

 

[fuzzylumpkin]

This isn't good it's the same reason why I'm contemplating leaving this phone for the new iPhone pro max 13

If that's the case, you are never going to be happy, and should just give up.

Regardless of what their cultists may believe, Apple is not magical and must also obey the laws of physics.

 

[Gary02468]

Apparently it is?
I'm confused.

Why are you confused? You know there are people on the internet who assert just about anything. If you read an assertion that is not accompanied by any explanation or evidence, you have no reason to believe it.